learning from experience
How the University of Hertfordshire’s Student Enquiries and Enrolment Team used Customer Service Excellence to embed governance, collaboration and continuous improvement.
Our latest Customer Service Excellence Collaborative Forum explored how organisations can turn complaints into meaningful improvement. Here are the key insights — with the full discussion available inside the Assessment Services Community.
Carlisle Brass Ltd improved service delivery, team engagement, and stakeholder trust using the Customer Service Excellence Standard.
This case study explores how LSBU Active achieved the Customer Service Excellence Standard. By using the CSE framework, they improved communication, responsiveness, and customer involvement. The process boosted staff pride, strengthened reputation, and created opportunities for growth, supported by professional assessment from Assessment Services.
NHS Staffordshire & Stoke-on-Trent Integrated Care System has earned the One Planet Standard, recognising its commitment to embedding climate change and sustainability measures into daily operations. From aligning with the Health and Care Act 2022 to identifying cost savings through greener supply chains, this achievement reflects leadership in environmental responsibility across the NHS and beyond.
Cornwall Council’s Family Information Service shares how achieving the Families First Quality Award sparked new outreach initiatives, boosted family engagement, and helped elevate their quality and visibility across the region.
Portland Academy, part of the Ascent Academies Trust, shares how they aligned with the Families First Quality Award to strengthen family engagement and embed continuous improvement across the organisation.
Should our net‑zero ambitions pause in the face of external pressures—or double down? Governance leaders at GGI‑sponsored webinar argue for steadfast commitment: treating sustainability not as a cost centre but as a moral and strategic imperative—underpinned by frameworks like the One Planet Standard.
Shaw Trust has made history by becoming the first organisation to achieve the newly launched Supply Chain Partnership Standard, setting an impressive benchmark with an ‘Outstanding’ rating.
Join us on Wednesday, 9 July 2025 from 08:30 to 09:30 for a thought‑provoking webinar exploring the tension between rolling back and doubling down on net‑zero commitments.