learning from experience
NTU – Student Services Centre Case Study The Student Services Centre (SSC) at Nottingham Trent University (NTU) is the one-stop shop for general enquiries and
Goldsmiths, University of London Case Study The Student Experience Directorate at Goldsmiths, University of London has been working with Excellence Squared / Assessment Services for
Lisburn & Castlereagh City Council Capture The Moment Lisburn & Castlereagh City Council’s Sports Services Unit has been recognised for its excellent standard of customer
The Families First Quality Award is an established national quality assurance and improvement framework designed to help organisations demonstrate excellence in helping families. Assessment Services
Midland Heart and Customer Service Excellence This case study shows how an organisation can develop a strategy at the corporate level and then make
Chris Trail, Director of Strategy at Charnwood Borough Council talks about the benefits of the Customer Service Excellence Standard to Paul Bridle, Chairman of Assessment
We have moved to new offices: [notice] Unit 8, Business Centre Beeston, Technology Drive, Beeston, Nottinghamshire, NG9 2ND[/notice]
Orignially posted: http://www.pluss.org.uk/blog/2014/04/pluss-achieves-merlin-standard/ Following an external assessment by emqc Ltd in February Pluss are delighted to announce that we have been successful in achieving the
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