Customer Service Excellence Standard Updated: What It Means for Organisations in 2026
The updated Customer Service Excellence Standard has launched. Here’s what’s changed, why it matters, and how organisations can prepare.
learning from experience
The updated Customer Service Excellence Standard has launched. Here’s what’s changed, why it matters, and how organisations can prepare.
South Derbyshire District Council has achieved the Customer Service Excellence standard following an independent assessment by Richard Adkins, demonstrating a strong commitment to high-quality, customer-focused services.
Higher Education is under growing pressure to deliver faster, smarter, more personalised services — while funding tightens and demand increases. Today’s students compare their university experience not just to other institutions, but to Amazon, online banking and real-time digital services.
So how can universities meet rising expectations without burning out staff or compromising academic standards?
In this article, we explore how automation, transparent service levels and structured frameworks like Customer Service Excellence (CSE) accreditation are helping institutions move from reactive firefighting to sustainable service design.
If service excellence is now a strategic priority, this is where to start.
Should our net‑zero ambitions pause in the face of external pressures—or double down? Governance leaders at GGI‑sponsored webinar argue for steadfast commitment: treating sustainability not as a cost centre but as a moral and strategic imperative—underpinned by frameworks like the One Planet Standard.
Shaw Trust has made history by becoming the first organisation to achieve the newly launched Supply Chain Partnership Standard, setting an impressive benchmark with an ‘Outstanding’ rating.
Assessment Services is proud to announce the launch of the Supply ChainPartnership Standard, a new benchmark for excellence in supply chainmanagement. This standard replaces the
Why did you wish to continue with the Customer Service Excellence Standard? The Planning Delivery team’s vision is to provide an efficient and customer focused
Why did you wish to continue with the Customer Service Excellence Standard? To use an external organisation to benchmark our services against a recognised frameworkof
Press Release Swansea achieves UK first in new ecology standard Swansea Council has become the first UK council to receive recognition against the One Planet
University of the Arts London, Library Services has achieved the Customer Service Excellence standard. The library services operates over 6 sites and provides students with support in their studies and beyond.