We Care...
We Assess...
We Add Value!

Assessment Services Ltd, is an international assessment centre with over 30 years of experience in assessment and accreditation.

We are committed to ensuring our assessment process adds value to organisations being accredited by Assessment Services. 

Assessment
Completed

10,000+

Value for Money*

100%

*Data from April 2022 to March 2025

Customer
Satisfaction*

98.11%

*Data from April 2022 to March 2025

Find out more about our standards...

Wiltshire Pensions Fund - Whole Fund

Standard(s) Met:
Working Towards:
CSE


University of Warwick - Library

Standard(s) Met:
Working Towards:
CSE


University of Hertfordshire - Student Enquiries and Enrolment Team

Standard(s) Met:
Working Towards:
CSE


University of East London - Registry - Schools Services

Standard(s) Met:
Working Towards:
CSE


The Window Company (Contracts) Ltd

Standard(s) Met:
Working Towards:
CSE


Tees Valley Combined Authority

Standard(s) Met:
Working Towards:
CSE


Portland Academy

Standard(s) Met:
Working Towards:
FFQA


Personal Homecare Pharmacy - Customer Services

Standard(s) Met:
Working Towards:
CSE


Nottingham Trent University - IT Service Desk

Standard(s) Met:
Working Towards:
CSE


MacIntyre Academies

Standard(s) Met:
Working Towards:
FFQA


London South Bank University - Sports

Standard(s) Met:
Working Towards:
CSE


London South Bank University - Alumni & Employability

Standard(s) Met:
Working Towards:
CSE


London Councils - Mobility Services

Standard(s) Met:
Working Towards:
CSE


Live Argyll - Leisure Services

Standard(s) Met:
Working Towards:
CSE


Independent Office of the Police, Fire and Crime Commissioner for Northamptonshire Police - Customer Services Department

Standard(s) Met:
Working Towards:
CSE


Grampian Housing Association

Standard(s) Met:
Working Towards:
CSE


Government Property Agency

Standard(s) Met:
Working Towards:
CSE


East Riding of Yorkshire Council - Family Information Service Hub (FISH)

Standard(s) Met:
Working Towards:
FFQA


Doncaster Family Information Services

Standard(s) Met:
FFQA
Working Towards:


Crimson - Skills & Solutions

Standard(s) Met:
CSE
Working Towards:


Act On Energy

Standard(s) Met:
Working Towards:
CSE


Wychavon District Council

Standard(s) Met:
CSE
Working Towards:


Wrexham Family Information Service (WFIS)

Standard(s) Met:
CSE
Working Towards:


William Harding School

Standard(s) Met:
FFQA
Working Towards:


Vale of Glamorgan Council - Family Information Services

Standard(s) Met:
FFQA
Working Towards:


University of Worcester - Customer Service Desk

Standard(s) Met:
CSE
Working Towards:


University of West London - Library

Standard(s) Met:
CSE
Working Towards:


University of the Arts London - Library Services

Standard(s) Met:
CSE
Working Towards:


University of Sussex - Library Services

Standard(s) Met:
CSE
Working Towards:


University of Southampton - Student Experience Directorate: Library & learning Services; Residences, Sport & Community Services; Student Experience & Engagement

Standard(s) Met:
CSE
Working Towards:


University of Southampton - Campus Operations

Standard(s) Met:
CSE
Working Towards:


University of Portsmouth - Library Services

Standard(s) Met:
CSE
Working Towards:


University of Lincoln - Library

Standard(s) Met:
CSE
Working Towards:


University of East London - Student Hub

Standard(s) Met:
CSE
Working Towards:


University of East London - Residential Life Team

Standard(s) Met:
CSE
Working Towards:


University of East London - Library, Archives and Learning Services

Standard(s) Met:
CSE
Working Towards:


The Dispute Service Ltd (incorporating TDS Northern Ireland)

Standard(s) Met:
CSE
Working Towards:


Swansea City & County Council

Standard(s) Met:
OPS
Working Towards:


Sussex Interpreting Services

Standard(s) Met:
CSE
Working Towards:


Stoke and Staffordshire NHS Trust

Standard(s) Met:
OPS
Working Towards:


St Giles School

Standard(s) Met:
FFQA
Working Towards:


St Christopher’s Fellowship

Standard(s) Met:
CSE
Working Towards:


St Andrews C of E Primary School

Standard(s) Met:
FFQA
Working Towards:


South and City College Birmingham

Standard(s) Met:
CSE
Working Towards:


Shaw Trust Group including Ixion and Prospects

Standard(s) Met:
SCP
Working Towards:


Scottish Courts and Tribunals Service

Standard(s) Met:
CSE
Working Towards:


Scottish Borders Housing Association

Standard(s) Met:
CSE
Working Towards:


Safe Deposits Scotland

Standard(s) Met:
CSE
Working Towards:


Saba Park Services UK Limited

Standard(s) Met:
CSE
Working Towards:


Reed in Partnership - Employability and Citizen Services

Standard(s) Met:
CSE
Working Towards:


Rapid Electronics Ltd

Standard(s) Met:
CSE
Working Towards:


PSI International (UK) Ltd

Standard(s) Met:
CSE
Working Towards:


PeoplePlus Group Limited

Standard(s) Met:
SCP
Working Towards:


Parkhead Housing Association Ltd

Standard(s) Met:
CSE
Working Towards:


Oxford Medical Training Ltd

Standard(s) Met:
CSE
Working Towards:


Oxford City Council

Standard(s) Met:
CSE
Working Towards:


Oadby & Wigston Borough Council

Standard(s) Met:
CSE
Working Towards:


Nuneaton and Bedworth Borough Council - Customer Service Team

Standard(s) Met:
CSE
Working Towards:


Nottingham Trent University Student Accommodation Services

Standard(s) Met:
CSE
Working Towards:


Nottingham Trent University - Reception Services

Standard(s) Met:
CSE
Working Towards:


Nottingham Trent University - Print Services

Standard(s) Met:
CSE
Working Towards:


Nottingham Trent University - Catering

Standard(s) Met:
CSE
Working Towards:


Nottingham City Council - Libraries

Standard(s) Met:
CSE
Working Towards:


Northumbria University – Student, Library and Academic Services

Standard(s) Met:
CSE
Working Towards:


North West Leicestershire District Council - Customer Services Department

Standard(s) Met:
CSE
Working Towards:


North Wales Housing Association

Standard(s) Met:
CSE
Working Towards:


Norfolk Family Information Service

Standard(s) Met:
FFQA
Working Towards:


NHS Wales Shared Services Partnership

Standard(s) Met:
CSE
Working Towards:


Newcastle University Library Services

Standard(s) Met:
CSE
Working Towards:


Nat West Workplace Service Centre

Standard(s) Met:
CSE
Working Towards:


Merthyr Tydfil Housing Association

Standard(s) Met:
CSE
Working Towards:


Merthyr Tydfil County Borough Council

Standard(s) Met:
OPS
Working Towards:


Mears Housing Management Community Access Services Yorkshire and Humberside, North West and North East Tier 3

Standard(s) Met:
CSE
Working Towards:


Mears Housing Management - AASC (North East, Yorkshire and Humber, Scotland and Northern Ireland)

Standard(s) Met:
CSE
Working Towards:


London South Bank University: Library, Skills and Customer Services

Standard(s) Met:
CSE
Working Towards:


Lincolnshire Housing Partnership

Standard(s) Met:
CSE
Working Towards:


Leeds University Library

Standard(s) Met:
CSE
Working Towards:


Leeds Teaching Hospitals NHS Trust - Procurement Department

Standard(s) Met:
CSE
Working Towards:


Kingdom Housing Association

Standard(s) Met:
CSE
Working Towards:


Inspire: Culture, Learning and Libraries

Standard(s) Met:
CSE
Working Towards:


Inspire North

Standard(s) Met:
CSE
Working Towards:


Informed Families - Enfield Council Family Information Service

Standard(s) Met:
FFQA
Working Towards:


Information Technology (IT) Birmingham City University

Standard(s) Met:
CSE
Working Towards:


Independent Office for Police Conduct (IOPC)

Standard(s) Met:
CSE
Working Towards:


I-Candy World Ltd

Standard(s) Met:
CSE
Working Towards:


Hull Culture and Leisure Ltd - Leisure Services

Standard(s) Met:
CSE
Working Towards:


House of Lords - Library

Standard(s) Met:
CSE
Working Towards:


Holbrook School for Autism

Standard(s) Met:
FFQA
Working Towards:


HM Land Registry -Transformation & Technology (T&T)

Standard(s) Met:
CSE
Working Towards:


Hertfordshire Police and Crime Commissioner - Compliant Resolution Team

Standard(s) Met:
CSE
Working Towards:


Healthcare Partners Ltd

Standard(s) Met:
CSE
Working Towards:


Harrogate Skills 4 Living Centre

Standard(s) Met:
EiC
Working Towards:


Hampshire Pension Services

Standard(s) Met:
CSE
Working Towards:


Get Licensed

Standard(s) Met:
CSE
Working Towards:


General Optical Council

Standard(s) Met:
CSE
Working Towards:


Foreign, Commonwealth & Development Office - Overseas Pensions Development

Standard(s) Met:
CSE
Working Towards:


Fire & Acoustic Seals Ltd

Standard(s) Met:
CSE
Working Towards:


Fenland District Council

Standard(s) Met:
CSE
Working Towards:


Equilaw Ltd

Standard(s) Met:
CSE
Working Towards:


Epinay Business and Enterprise School

Standard(s) Met:
FFQA
Working Towards:


Education Development Trust

Standard(s) Met:
SCP
Working Towards:


Driver & Vehicle Licensing Agency (DVLA)

Standard(s) Met:
CSE
Working Towards:


Defence Business Services

Standard(s) Met:
CSE
Working Towards:


CXK Limited

Standard(s) Met:
SCP
Working Towards:


Cornwall Council - FIS

Standard(s) Met:
FFQA
Working Towards:


Conwy County Borough Council Environment, Roads and Facilities

Standard(s) Met:
CSE
Working Towards:


Clyde Valley Housing Association

Standard(s) Met:
CSE
Working Towards:


City of York Council - Family Information Service

Standard(s) Met:
FFQA
Working Towards:


City of London Corporation

Standard(s) Met:
FFQA
Working Towards:


Central Bedfordshire Council - Planning

Standard(s) Met:
CSE
Working Towards:


Carlisle Brass

Standard(s) Met:
CSE
Working Towards:


Cardiff University Continuing Professional Development

Standard(s) Met:
CSE
Working Towards:


Cardiff University - Library Services

Standard(s) Met:
CSE
Working Towards:


Cardiff Family Advice and Support

Standard(s) Met:
FFQA
Working Towards:


Cantium Business Solutions Ltd

Standard(s) Met:
CSE
Working Towards:


Brunel University London - Library Services

Standard(s) Met:
CSE
Working Towards:


Brentwood Borough Council - Contact Centre

Standard(s) Met:
CSE
Working Towards:


Birmingham City University Library & Learning Resources

Standard(s) Met:
CSE
Working Towards:


Barbara Priestman Academy

Standard(s) Met:
FFQA
Working Towards:


Balfour Beatty Asset and Technology Solutions

Standard(s) Met:
CSE
Working Towards:


Axil Integrated Services

Standard(s) Met:
CSE
Working Towards:


Aston University - Library

Standard(s) Met:
CSE
Working Towards:


Ash Trees Academy

Standard(s) Met:
FFQA
Working Towards:


Acis Group Limited

Standard(s) Met:
CSE
Working Towards:


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Fifteen Years of Excellence: How Northumbria University’s SLAS Team Elevates Student Support
For over 15 years, Northumbria University’s Student, Library and Academic Services (SLAS) has embedded the Customer Service Excellence (CSE) Standard into every aspect of student life. From creative feedback methods like “love letters and break-up letters” to impactful journey mapping, their commitment to putting customers first has transformed both services and staff culture. Discover how their collaborative, multi-service approach continues to drive innovation, pride, and outstanding student experiences.
“From Transactional to Transformational: Birmingham City University’s Journey with CSE”
Birmingham City University Library and Learning Resources (L&LR) has undergone a transformative shift, from a transactional service to one that proudly upholds the highest standards of customer service. With a focus on continuous improvement, L&LR’s achievement of the Customer Service Excellence (CSE) standard has significantly enhanced the student experience, as reflected in top satisfaction scores and valuable customer feedback.
Embedding Customer Excellence at Axil – A Company-Wide Responsibility
At Axil, customer excellence isn’t just a strategy; it’s embedded in our culture and championed by every individual, from senior leadership to on-site operatives. As one of the UK’s leading total waste management specialists, we provide tailored waste solutions across critical sectors, including automotive, food, and pharmaceuticals. From the very start of our partnerships, we emphasise that maintaining and exceeding customer service standards is everyone’s responsibility, ensuring long-term relationships are developed, strengthened, and retained.
Fire & Acoustic Seals Limited grab the Customer Service Excellence Standard
Fire and Acoustic Seals has been built on delivering great customer service. However, we wanted a prestigious independently verified certification and comprehensive program to recognise our commitment to providing exceptional customer service: which would set our own standards to be the recognized leader in our industry. The program fitted perfectly with our ISO9001:2015 accreditation, the structured approach offers us the opportunity to regularly review our processes and procedures to identify areas for improvement and strive for even greater customer service.
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