learning from experience

Capture the Moment

Lisburn & Castlereagh City Council achieves the CSE standard

Lisburn & Castlereagh City Council Capture The Moment Lisburn & Castlereagh City Council’s Sports Services Unit has been recognised for its excellent standard of customer service after achieving the Cabinet Office’s prestigious, Customer Services Excellence Award. The award was presented in recognition of the Unit’s customer focused service and commitment to continuous improvement, following a formal three day assessment against extensive pre-set criteria.  This included customer insights, organisation culture, information & access, delivery of service and timeliness & quality of

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Families First Quality Award gains new assessment body

The Families First Quality Award is an established national quality assurance and improvement framework designed to help organisations demonstrate excellence in helping families. Assessment Services Ltd has recently been appointed by the Family and Childcare Trust to undertake the assessments against the framework on its behalf. Frameworks are available for children’s centres, Family Information Services and schools, produced by the Family and Childcare Trust and Suffolk County Council. Kathy Leahy, Managing Director of Assessment Services said:  We are delighted to

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Midland Heart and Customer Service Excellence

  Midland Heart and Customer Service Excellence This case study shows how an organisation can develop a strategy at the corporate level and then make the strategy operational so that the customer experience is enhanced and improved. Midland Heart are a leading housing organisation in England, delivering homes and services across the Midlands that enable people to live independently. They have 33,000 properties that provide homes for people from different backgrounds. To read further on how Midland Heart benefitted from

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Selby College matrix Reaccreditation

After successfully holding the matrix Standard since 2004, Selby College have once again been successful in their reaccreditation.  They have maintained their high standards of information, advice and guidance through continual improvement and monitoring focussing on leadership and management. Key comments from Assessment Services assessor, Susan Smith were, ‘Key strengths in leadership of an effective and supportive IAG service throughout the college – a sense of mission and purpose is evident across the whole of Selby College such that students are

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London Ambitions: Shaping a Careers Offer for Every Young Londoner

London Ambitions: Shaping a Careers Offer for Every Young Londoner – Next Step Plans Webinar Monday 9th May 2016 at 2pm Presented by Dr. Deirdre Hughes, OBE Join us for our 1 hour webinar presented by Dr. Deirdre Hughes, OBE which is designed to bring those interested in IAG developments fully up-to-date with the latest implementation plans underway across London in shaping a new careers offer for young people.  It is recommended participants read this report, published in June 2015, in advance of the webinar.

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The matrix Standard assessment described by Rising Star (Zenith People)

Angela Anderson, Managing Director of Rising Star (Zenith People) describes her expectations of the matrix assessment, benefits and their next steps. Rising Star, sister brand of Zenith People, is a recruitment business totally focussed on helping young people find employment. Whatever your career aspirations and whatever your starting point, we’ll help you map out the steps you need to take to achieve your employment goals.

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Tomorrows People share their journey to matrix Standard accreditation

Steve Swan, Business Director of Tomorrow’s People share his thoughts on the matrix Standard and the accreditation process. Tomorrows People vision is to break the cycle of unemployment and dependency in deprived communities throughout the UK.  They transform lives by ‘re-skilling’ long-term unemployed people so that they can find and keep a job.

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Great Yarmouth Refugee & Outreach Support gain the matrix Standard

Great Yarmouth Refugee & Outreach Support (GYROS) is a registered charity which provide Information, Advice and Guidance to migrant workers; specialising in Immigration, Housing and Debt. They provide training and workshops in a wide variety of areas to support newcomers and the migrant community settle and integrate into the local community. Training and workshops include ESOL, Healthy Living, Arts and Crafts, Self-employment, Employability, CVs and many more. ‘We are really proud to have been reaccredited today. It also ensures that

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