learning from experience
Why did you wish to continue with the Customer Service Excellence Standard? The Planning Delivery team’s vision is to provide an efficient and customer focused
Why did you wish to continue with the Customer Service Excellence Standard? To use an external organisation to benchmark our services against a recognised frameworkof
Jane Barret at Intellect Business Services tells us why they wanted CSE and its impact on their business.
Lisburn & Castlereagh City Council Capture The Moment Lisburn & Castlereagh City Council’s Sports Services Unit has been recognised for its excellent standard of customer
The Families First Quality Award is an established national quality assurance and improvement framework designed to help organisations demonstrate excellence in helping families. Assessment Services
Midland Heart and Customer Service Excellence This case study shows how an organisation can develop a strategy at the corporate level and then make
Chris Trail, Director of Strategy at Charnwood Borough Council talks about the benefits of the Customer Service Excellence Standard to Paul Bridle, Chairman of Assessment
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