learning from experience

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Congratulations, Congratulations, Congratulations … 🎉🎉🎉

We would like to congratulate the following SME Growth Managers and Business Advisors who are delivering business support across West and North Yorkshire on their achievement of the SFEDI Level 5 Certificate in Professional Business and Enterprise Support Services:  Peter MacKenzie-Shaw Paul Collins Rachael Thurlbeck Gill Wilson Sarah Thomas Brad Coulson Edwin Baker Jenny Hill Nicholas White Henry Hopper Heidi Green Congratulations to Tracey Hylton-Burrows from Nottingham City Council has achieved her SFEDI Level 3 Award in Enterprise Mentoring. The

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Wrexham Family Information Service

About Your Organisation Wrexham Family Information Service (WFIS) is part of Wrexham County Borough Council and sits in the Children’s Social Care department in the Prevention and Service Development Team. WFIS provides information and advice to families and professionals in Wrexham with children from 0-20 on issues including: Childcare Things to do Education Parenting Children and young people’s services Childcare Costs Services for disabled children and children with additional needs etc Enquirers can contact WFIS by phone, email, social media,

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Aberystwyth University Wanted CSE

We were unsure of whether to continue with CSE this year because of work pressure of adapting services because of COVID-19 and also stress of undergoing assessment remotely for the first time. However I’m really glad that we went ahead. It was a good opportunity to reflect on what we’d been doing, and because everything we’d been doing had been to support students and staff during COVID-19 crises, I found that we had plenty of recent evidence to be able

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Nottingham Trent University

NTU – Student Services Centre Case Study The Student Services Centre (SSC) at Nottingham Trent University (NTU) is the one-stop shop for general enquiries and gateway to Student Support Services. We have SSC Advisers at all three campuses, who can provide card services, enrolment support, information and guidance on all student matters. We refer and direct students to specialist support services including Health & Wellbeing, Disability Support, Financial Support and International Student Support. With commitment to delivering high-quality services to

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Goldsmith’s, University of London

Goldsmiths, University of London Case Study The Student Experience Directorate at Goldsmiths, University of London has been working with Excellence Squared / Assessment Services for the last three years. We have been very impressed with the service and support that they have been able to offer us, from initial advice and guidance, a thorough pre-assessment process and regular catch up meetings right through to the on-site assessment stages of the accreditations that we eventually gained. We undertook two awards simultaneously,

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Lisburn & Castlereagh City Council achieves the CSE standard

Lisburn & Castlereagh City Council Capture The Moment Lisburn & Castlereagh City Council’s Sports Services Unit has been recognised for its excellent standard of customer service after achieving the Cabinet Office’s prestigious, Customer Services Excellence Award. The award was presented in recognition of the Unit’s customer focused service and commitment to continuous improvement, following a formal three day assessment against extensive pre-set criteria.  This included customer insights, organisation culture, information & access, delivery of service and timeliness & quality of

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Families First Quality Award gains new assessment body

The Families First Quality Award is an established national quality assurance and improvement framework designed to help organisations demonstrate excellence in helping families. Assessment Services Ltd has recently been appointed by the Family and Childcare Trust to undertake the assessments against the framework on its behalf. Frameworks are available for children’s centres, Family Information Services and schools, produced by the Family and Childcare Trust and Suffolk County Council. Kathy Leahy, Managing Director of Assessment Services said:  We are delighted to

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Midland Heart and Customer Service Excellence

  Midland Heart and Customer Service Excellence This case study shows how an organisation can develop a strategy at the corporate level and then make the strategy operational so that the customer experience is enhanced and improved. Midland Heart are a leading housing organisation in England, delivering homes and services across the Midlands that enable people to live independently. They have 33,000 properties that provide homes for people from different backgrounds. To read further on how Midland Heart benefitted from

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