learning from experience
We have always believed that our high standards of customer service are a key driver of business performance and so wanted an effective way of demonstrating and displaying this. We’d become disillusioned by the “awards” industry, which has become increasingly commercialised and superficial. We didn’t want to play that game anymore.
We wanted a nationally recognised certification to show that we are meeting the high customer service level standards to the public. We wanted something to recognise our hard work and almost to vindicate we are doing as we should.
We wanted a nationally recognised certification to show that we are meeting the high customer service level standards to the public. We wanted something to recognise our hard work and almost to vindicate we are doing as we should.
In NWSSP, we want our customers to receive a high quality service, focusing on the
customers needs and requirements by delivering excellent customer service. This in turn support the quality of patient care across NHS Wales.
Why did you wish to continue with the Customer Service Excellence Standard? The Planning Delivery team’s vision is to provide an efficient and customer focused
Why did you wish to continue with the Customer Service Excellence Standard? To use an external organisation to benchmark our services against a recognised frameworkof
The English Football League Trust supports grassroots football through England. Having a supply chain, EFL felt that the Merlin Standard gave them the structure and recognition they needed.
University of the Arts London, Library Services has achieved the Customer Service Excellence standard. The library services operates over 6 sites and provides students with support in their studies and beyond.
About York Family Information Service York Family Information Service sits within the City of York Council’s Customer and Communities directorate in the Communities and Prevention
Why did you wish to achieve the Customer Service Excellence Standard? We were initially made aware of the Customer Service Excellence (CSE) Standard by Simon
Certification Number 0222
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