What would you highlight as the best aspect of your Customer Service Excellence assessment?
It was lovely to receive the survey feedback to know that the people we help find our support useful and it was also helpful to know the areas and ways in which they feel our support can be improved, so we are able to work on this.
This is a very thorough process, using a combination of document evidence, discussion with assessor and interviews with staff, customers and supply chain. This gives real assurance that the end result of achieving the standard is worthwhile.
Customer Service Excellence assessment conducted on 27th October 2021 (Feedback received November 2021)