Customer Service Excellence (CSE) is a nationally recognised standard designed to drive customer-focused change, the standard aims to make a tangible difference to service users by encouraging provider organisations to focus on their individual needs and preferences.
The standard is aimed at all organisations, providing them with the tools to drive truly customer-focused services. However no restrictions have been imposed on eligibility and the standard can therefore be readily applied in the public, commercial or third sectors where business need to consistently review their approach and ensure it is truly focused around their customers.
Customer Service Excellence® Standard can deliver real benefits to your organisation whether you operate in the public or private sector. Top organisations in the UK embrace customer service excellence, are nationally recognised for benchmarking, improved staff satisfaction, reduced number of complaints.
At Assessment Services we take a different approach to other assessment bodies. We are committed to ensuring that our assessments add value to our customers and our philosophy is…
We work with you to help you understand what is needed to achieve excellent customer service. We care enough to challenge our customers at each stage to ensure the maximum benefit of the assessment. We have worked tirelessly to make the process as efficient as possible, creating less impact on you while maintaining very high standards.
Here are a few key points that we are proud of;
Book a Meeting...
Download the Standard
Fill in the form below and we will contact you via your preference. If you would rather talk to some then give us a call 020 8123 0725
Why did you wish to achieve the Customer Service Excellence Standard? We were initially made aware of the Customer Service Excellence (CSE) Standard by Simon
We need to find a standard for our service delivery in which puts our students at the heart of our main service. It is also an opportunity to get feedback from someone outside the organisation to look at our service as a whole and determine our strengths, weakness and improvements that can be made.
We wanted a nationally recognised certification to show that we are meeting the high customer service level standards to the public. We wanted something to recognise our hard work and almost to vindicate we are doing as we should.
Midland Heart and Customer Service Excellence This case study shows how an organisation can develop a strategy at the corporate level and then make
Personal Homecare Pharmacy explains how the Customer Service Excellence Standard helped improve patient-centred care and service quality.
Why did you wish to continue with the Customer Service Excellence Standard? The Planning Delivery team’s vision is to provide an efficient and customer focused