learning from experience
University of the Arts London, Library Services has achieved the Customer Service Excellence standard. The library services operates over 6 sites and provides students with support in their studies and beyond.
Why did you wish to achieve the Customer Service Excellence Standard? We were initially made aware of the Customer Service Excellence (CSE) Standard by Simon
A recently accredited University shared with us their two best aspects of assessment to the CSE Standard.
In this case study the University of Huddersfield (Legal Office) outline why they wanted to achieve the CSE standard, what an impact it has had on their department, and why they chose Assessment Services for their assessment process.
We were unsure of whether to continue with CSE this year because of work pressure of adapting services because of COVID-19 and also stress of
NTU – Student Services Centre Case Study The Student Services Centre (SSC) at Nottingham Trent University (NTU) is the one-stop shop for general enquiries and
Goldsmiths, University of London Case Study The Student Experience Directorate at Goldsmiths, University of London has been working with Excellence Squared / Assessment Services for
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