learning from experience
About Your Organisation Wrexham Family Information Service (WFIS) is part of Wrexham County Borough Council and sits in the Children’s Social Care department in the
2020 was a long and difficult year. We wanted to recognise all of our clients that still managed to achieve various standards, despite the ongoing situation.
We were unsure of whether to continue with CSE this year because of work pressure of adapting services because of COVID-19 and also stress of
Conwy County Borough Council’s Environment, Roads and Facilities section has just completed their 3 year Review Assessment against the Customer Service Excellence Standard.
NTU – Student Services Centre Case Study The Student Services Centre (SSC) at Nottingham Trent University (NTU) is the one-stop shop for general enquiries and
Goldsmiths, University of London Case Study The Student Experience Directorate at Goldsmiths, University of London has been working with Excellence Squared / Assessment Services for
Lisburn & Castlereagh City Council Capture The Moment Lisburn & Castlereagh City Council’s Sports Services Unit has been recognised for its excellent standard of customer
The Families First Quality Award is an established national quality assurance and improvement framework designed to help organisations demonstrate excellence in helping families. Assessment Services
Midland Heart and Customer Service Excellence This case study shows how an organisation can develop a strategy at the corporate level and then make
Chris Trail, Director of Strategy at Charnwood Borough Council talks about the benefits of the Customer Service Excellence Standard to Paul Bridle, Chairman of Assessment
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