Midland Heart and Customer Service Excellence

Midland Heart and Customer Service Excellence

This case study shows how an organisation can develop a strategy at the corporate level and then make the strategy operational so that the customer experience is enhanced and improved. Midland Heart are a leading housing organisation in England, delivering homes and services across the Midlands that enable people to live independently. They have 33,000 properties that provide homes for people from different backgrounds.

To read further on how Midland Heart benefitted from Customer Service Excellence download the case study…

Contact Us

Sign Up to Our Newsletter

Assessment Services Ltd

PO Box 14,
Grantham,
Lincolnshire,
NG31 0EL
t. 020 3880 5059

e. info@assessmentservices.com

Certifications

Certification Number 0222

© 2022 All Rights Reserved

Registered Office address: 96 Allestree St, Alvaston, Derby, DE24 8TU

Skip to content