The Customer Service Excellence Standard

The Customer Service Excellence ® Standard, developed to replace Charter Mark, lies at the heart of a Government strategy to provide ‘efficient, effective, excellent, equitable and empowering’ public services.

Customer Service Excellence® Standard is primarily aimed at public bodies, providing them with the tools to drive truly customer-focused services. However no restrictions have been imposed on eligibility and the standard can therefore be readily applied in the commercial world where companies need to consistently review their approach and ensure it is truly focused around their customers.

Customer Service Excellence® Standard can deliver real benefits to your organisation whether you operate in the public or private sector. Importantly:

It seeks to deliver the benefits of staff recognition and celebration.

It provides a framework for the rigorous measurement of customer satisfaction.

It provides a rigorous external validation of your practices and procedures.

It acts as a spur for improved customer service and promotes the concept of continuous improvement.

Our Getting Started Pack contains all the information needed to book your Customer Service Excellence® assessment.

Our Booking Form can be accessed below…

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