News - Assessment Services Ltd

a doctor checking a patient's blood pressure

NHS Staffordshire & Stoke-on-Trent ICS Achieves One Planet Standard for Sustainability Leadership

NHS Staffordshire & Stoke-on-Trent Integrated Care System has earned the One Planet Standard, recognising its commitment to embedding climate change and sustainability measures into daily operations. From aligning with the Health and Care Act 2022 to identifying cost savings through greener supply chains, this achievement reflects leadership in environmental responsibility across the NHS and beyond.

Blurred flowers are illuminated by the sunlight.

Cornwall Family Information Service: A Model for Continuous Improvement with the Families First Quality Award

Cornwall Council’s Family Information Service shares how achieving the Families First Quality Award sparked new outreach initiatives, boosted family engagement, and helped elevate their quality and visibility across the region.

Portland Academy: Advancing Family Engagement with the Families First Quality Award

Portland Academy, part of the Ascent Academies Trust, shares how they aligned with the Families First Quality Award to strengthen family engagement and embed continuous improvement across the organisation.

Embedding Sustainability: Governance Insights from GGI

Should our net‑zero ambitions pause in the face of external pressures—or double down? Governance leaders at GGI‑sponsored webinar argue for steadfast commitment: treating sustainability not as a cost centre but as a moral and strategic imperative—underpinned by frameworks like the One Planet Standard.

Shaw Trust Becomes First Organisation to Achieve Supply Chain Partnership Standard

Shaw Trust has made history by becoming the first organisation to achieve the newly launched Supply Chain Partnership Standard, setting an impressive benchmark with an ‘Outstanding’ rating.

green trees on the forest during daytime

Net Zero – Hold Firm or Fold?

Join us on Wednesday, 9 July 2025 from 08:30 to 09:30 for a thought‑provoking webinar exploring the tension between rolling back and doubling down on net‑zero commitments.

Fifteen Years of Excellence: How Northumbria University’s SLAS Team Elevates Student Support

For over 15 years, Northumbria University’s Student, Library and Academic Services (SLAS) has embedded the Customer Service Excellence (CSE) Standard into every aspect of student life. From creative feedback methods like “love letters and break-up letters” to impactful journey mapping, their commitment to putting customers first has transformed both services and staff culture. Discover how their collaborative, multi-service approach continues to drive innovation, pride, and outstanding student experiences.

Building Trust, One Conversation at a Time: North Wales Housing Achieves Customer Service Excellence

North Wales Housing Association set out to raise the bar for customer experience — and with the Customer Service Excellence Standard, they’ve done just that. Discover how this committed team built a culture of accountability, inclusivity, and continuous improvement while enhancing resident engagement and empowering staff at every level.

landscape photography of cityscape by water

“From Transactional to Transformational: Birmingham City University’s Journey with CSE”

Birmingham City University Library and Learning Resources (L&LR) has undergone a transformative shift, from a transactional service to one that proudly upholds the highest standards of customer service. With a focus on continuous improvement, L&LR’s achievement of the Customer Service Excellence (CSE) standard has significantly enhanced the student experience, as reflected in top satisfaction scores and valuable customer feedback.

Beyond Compliance: Building Stronger Supply Chains with Our New Standard

Assessment Services is proud to announce the launch of the Supply ChainPartnership Standard, a new benchmark for excellence in supply chainmanagement. This standard replaces the

Latest News

NHS Staffordshire & Stoke-on-Trent ICS Achieves One Planet Standard for Sustainability Leadership

Portland Academy: Advancing Family Engagement with the Families First Quality Award

Embedding Sustainability: Governance Insights from GGI

Shaw Trust Becomes First Organisation to Achieve Supply Chain Partnership Standard

Net Zero – Hold Firm or Fold?

Fifteen Years of Excellence: How Northumbria University’s SLAS Team Elevates Student Support

Building Trust, One Conversation at a Time: North Wales Housing Achieves Customer Service Excellence

“From Transactional to Transformational: Birmingham City University’s Journey with CSE”

Beyond Compliance: Building Stronger Supply Chains with Our New Standard

Contact Us

Certifications

Menu

Assessment Services Ltd