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Service Excellence in Higher Education: From Aspiration to Accreditation

Higher Education is under growing pressure to deliver faster, smarter, more personalised services — while funding tightens and demand increases. Today’s students compare their university experience not just to other institutions, but to Amazon, online banking and real-time digital services.

So how can universities meet rising expectations without burning out staff or compromising academic standards?

In this article, we explore how automation, transparent service levels and structured frameworks like Customer Service Excellence (CSE) accreditation are helping institutions move from reactive firefighting to sustainable service design.

If service excellence is now a strategic priority, this is where to start.

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Customer Service Excellence: LSBU Active Case Study

This case study explores how LSBU Active achieved the Customer Service Excellence Standard. By using the CSE framework, they improved communication, responsiveness, and customer involvement. The process boosted staff pride, strengthened reputation, and created opportunities for growth, supported by professional assessment from Assessment Services.

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NHS Staffordshire & Stoke-on-Trent ICS Achieves One Planet Standard for Sustainability Leadership

NHS Staffordshire & Stoke-on-Trent Integrated Care System has earned the One Planet Standard, recognising its commitment to embedding climate change and sustainability measures into daily operations. From aligning with the Health and Care Act 2022 to identifying cost savings through greener supply chains, this achievement reflects leadership in environmental responsibility across the NHS and beyond.

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