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How did Central Bedfordshire Council – Planning Use The CSE Standard for service delivery improvement?

Why did you wish to continue with the Customer Service Excellence Standard? The Planning Delivery team’s vision is to provide an efficient and customer focused planning service that works collaboratively to deliver sustainable growth. We wanted to know how to build on the service we were already providing to ensure our service users and staff […]

Why did Oxford City Council choose Customer Service Excellence?

Why did you wish to continue with the Customer Service Excellence Standard? To use an external organisation to benchmark our services against a recognised frameworkof criteria so we can understand those areas where we excel and those areas where weneed to make some improvements Links in to our Citizen Experience Strategy which includes Thriving Communities, […]

EFL Trust Achieves The Merlin Standard

The English Football League Trust supports grassroots football through England. Having a supply chain, EFL felt that the Merlin Standard gave them the structure and recognition they needed.

University of the Arts London – Library Services Achieve Customer Service Excellence

University of the Arts London, Library Services has achieved the Customer Service Excellence standard. The library services operates over 6 sites and provides students with support in their studies and beyond.

City of York Council – York Family Information Service

About York Family Information Service York Family Information Service sits within the City of York Council’s Customer and Communities directorate in the Communities and Prevention Team. York Family Information Service provides free and impartial information to children, families and young people aged 0-19 (up to 25 years if have special educational needs or disabilities) on […]

Cardiff University – Continuing Professional Development Unit

Why did you wish to achieve the Customer Service Excellence Standard? We were initially made aware of the Customer Service Excellence (CSE) Standard by Simon Wright, Academic Registrar and the head of Cardiff University’s Academic and Student Support Services (AcSSS). Another department within the service (Libraries) was already taking part and we were encouraged to […]

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Wiltshire Pensions Fund - Whole Fund

University of Warwick - Library

University of Hertfordshire - Student Enquiries and Enrolment Team

University of East London - Registry - Schools Services

The Window Company (Contracts) Ltd

Tees Valley Combined Authority

Portland Academy

Personal Homecare Pharmacy - Customer Services

Nottingham Trent University - IT Service Desk

MacIntyre Academies

London South Bank University - Sports

London South Bank University - Alumni & Employability

London Councils - Mobility Services

Live Argyll - Leisure Services

Independent Office of the Police, Fire and Crime Commissioner for Northamptonshire Police - Customer Services Department

Grampian Housing Association

Government Property Agency

East Riding of Yorkshire Council - Family Information Service Hub (FISH)

Doncaster Family Information Services

Crimson - Skills & Solutions

Act On Energy

Wychavon District Council

Wrexham Family Information Service (WFIS)

William Harding School

Vale of Glamorgan Council - Family Information Services

University of Worcester - Customer Service Desk

University of West London - Library

University of the Arts London - Library Services

University of Sussex - Library Services

University of Southampton - Student Experience Directorate: Library & learning Services; Residences, Sport & Community Services; Student Experience & Engagement

University of Southampton - Campus Operations

University of Portsmouth - Library Services

University of Lincoln - Library

University of East London - Student Hub

University of East London - Residential Life Team

University of East London - Library, Archives and Learning Services

The Dispute Service Ltd (incorporating TDS Northern Ireland)

Swansea City & County Council

Sussex Interpreting Services

Stoke and Staffordshire NHS Trust

St Giles School

St Christopher’s Fellowship

St Andrews C of E Primary School

South and City College Birmingham

Shaw Trust

Scottish Courts and Tribunals Service

Scottish Borders Housing Association

Safe Deposits Scotland

Saba Park Services UK Limited

Reed in Partnership - Employability and Citizen Services

Rapid Electronics Ltd

PSI International (UK) Ltd

PeoplePlus Group Limited

Parkhead Housing Association Ltd

Oxford Medical Training Ltd

Oxford City Council

Oadby & Wigston Borough Council

Nuneaton and Bedworth Borough Council - Customer Service Team

Nottingham Trent University Student Accommodation Services

Nottingham Trent University - Reception Services

Nottingham Trent University - Print Services

Nottingham Trent University - Catering

Nottingham City Council - Libraries

Northumbria University – Student, Library and Academic Services

North West Leicestershire District Council - Customer Services Department

North Wales Housing Association

Norfolk Family Information Service

NHS Wales Shared Services Partnership

Newcastle University Library Services

Nat West Workplace Service Centre

Merthyr Tydfil Housing Association

Merthyr Tydfil County Borough Council

Mears Housing Management Community Access Services Yorkshire and Humberside, North West and North East Tier 3

Mears Housing Management - AASC (North East, Yorkshire and Humber, Scotland and Northern Ireland)

London South Bank University: Library, Skills and Customer Services

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