Customer Service Excellence Standard Update now live.

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We Add Value!

Assessment Services Ltd, is an international assessment centre with over 30 years of experience in assessment and accreditation.

We are committed to ensuring our assessment process adds value to organisations being accredited by Assessment Services. 

The IAG Standard

Assessment
Completed

10,000+

Value for Money*

100%

*Data from April 2022 to March 2025

Customer
Satisfaction*

98.11%

*Data from April 2022 to March 2025

Find out more about our standards...

One Planet

The IAG Standard

Our Customers...

Wiltshire Pensions Fund - Whole Fund

Standard(s) Met:
Working Towards:
CSE

University of Warwick - Library

Standard(s) Met:
Working Towards:
CSE

University of Hertfordshire - Student Enquiries and Enrolment Team

Standard(s) Met:
Working Towards:
CSE

University of East London - Registry - Schools Services

Standard(s) Met:
Working Towards:
CSE

The Window Company (Contracts) Ltd

Standard(s) Met:
Working Towards:
CSE

Tees Valley Combined Authority

Standard(s) Met:
Working Towards:
CSE

Portland Academy

Standard(s) Met:
Working Towards:
FFQA

Personal Homecare Pharmacy - Customer Services

Standard(s) Met:
Working Towards:
CSE

Nottingham Trent University - IT Service Desk

Standard(s) Met:
Working Towards:
CSE

MacIntyre Academies

Standard(s) Met:
Working Towards:
FFQA

London South Bank University - Sports

Standard(s) Met:
Working Towards:
CSE

London South Bank University - Alumni & Employability

Standard(s) Met:
Working Towards:
CSE

London Councils - Mobility Services

Standard(s) Met:
Working Towards:
CSE

Live Argyll - Leisure Services

Standard(s) Met:
Working Towards:
CSE

Independent Office of the Police, Fire and Crime Commissioner for Northamptonshire Police - Customer Services Department

Standard(s) Met:
Working Towards:
CSE

Grampian Housing Association

Standard(s) Met:
Working Towards:
CSE

Government Property Agency

Standard(s) Met:
Working Towards:
CSE

East Riding of Yorkshire Council - Family Information Service Hub (FISH)

Standard(s) Met:
Working Towards:
FFQA

Doncaster Family Information Services

Standard(s) Met:
FFQA
Working Towards:

Crimson - Skills & Solutions

Standard(s) Met:
CSE
Working Towards:

Act On Energy

Standard(s) Met:
Working Towards:
CSE

Wychavon District Council

Standard(s) Met:
CSE
Working Towards:

Wrexham Family Information Service (WFIS)

Standard(s) Met:
CSE
Working Towards:

William Harding School

Standard(s) Met:
FFQA
Working Towards:

Vale of Glamorgan Council - Family Information Services

Standard(s) Met:
FFQA
Working Towards:

University of Worcester - Customer Service Desk

Standard(s) Met:
CSE
Working Towards:

University of West London - Library

Standard(s) Met:
CSE
Working Towards:

University of the Arts London - Library Services

Standard(s) Met:
CSE
Working Towards:

University of Sussex - Library Services

Standard(s) Met:
CSE
Working Towards:

University of Southampton - Student Experience Directorate: Library & learning Services; Residences, Sport & Community Services; Student Experience & Engagement

Standard(s) Met:
CSE
Working Towards:

University of Southampton - Campus Operations

Standard(s) Met:
CSE
Working Towards:

University of Portsmouth - Library Services

Standard(s) Met:
CSE
Working Towards:

University of Lincoln - Library

Standard(s) Met:
CSE
Working Towards:

University of East London - Student Hub

Standard(s) Met:
CSE
Working Towards:

University of East London - Residential Life Team

Standard(s) Met:
CSE
Working Towards:

University of East London - Library, Archives and Learning Services

Standard(s) Met:
CSE
Working Towards:

The Dispute Service Ltd (incorporating TDS Northern Ireland)

Standard(s) Met:
CSE
Working Towards:

Swansea City & County Council

Standard(s) Met:
OPS
Working Towards:

Sussex Interpreting Services

Standard(s) Met:
CSE
Working Towards:

Stoke and Staffordshire NHS Trust

Standard(s) Met:
OPS
Working Towards:

St Giles School

Standard(s) Met:
FFQA
Working Towards:

St Christopher’s Fellowship

Standard(s) Met:
CSE
Working Towards:

St Andrews C of E Primary School

Standard(s) Met:
FFQA
Working Towards:

South and City College Birmingham

Standard(s) Met:
CSE
Working Towards:

Shaw Trust

Standard(s) Met:
SCP
Working Towards:

Scottish Courts and Tribunals Service

Standard(s) Met:
CSE
Working Towards:

Scottish Borders Housing Association

Standard(s) Met:
CSE
Working Towards:

Safe Deposits Scotland

Standard(s) Met:
CSE
Working Towards:

Saba Park Services UK Limited

Standard(s) Met:
CSE
Working Towards:

Reed in Partnership - Employability and Citizen Services

Standard(s) Met:
CSE
Working Towards:

Rapid Electronics Ltd

Standard(s) Met:
CSE
Working Towards:

PSI International (UK) Ltd

Standard(s) Met:
CSE
Working Towards:

PeoplePlus Group Limited

Standard(s) Met:
SCP
Working Towards:

Parkhead Housing Association Ltd

Standard(s) Met:
CSE
Working Towards:

Oxford Medical Training Ltd

Standard(s) Met:
CSE
Working Towards:

Oxford City Council

Standard(s) Met:
CSE
Working Towards:

Oadby & Wigston Borough Council

Standard(s) Met:
CSE
Working Towards:

Nuneaton and Bedworth Borough Council - Customer Service Team

Standard(s) Met:
CSE
Working Towards:

Nottingham Trent University Student Accommodation Services

Standard(s) Met:
CSE
Working Towards:

Nottingham Trent University - Reception Services

Standard(s) Met:
CSE
Working Towards:

Nottingham Trent University - Print Services

Standard(s) Met:
CSE
Working Towards:

Nottingham Trent University - Catering

Standard(s) Met:
CSE
Working Towards:

Nottingham City Council - Libraries

Standard(s) Met:
CSE
Working Towards:

Northumbria University – Student, Library and Academic Services

Standard(s) Met:
CSE
Working Towards:

North West Leicestershire District Council - Customer Services Department

Standard(s) Met:
CSE
Working Towards:

North Wales Housing Association

Standard(s) Met:
CSE
Working Towards:

Norfolk Family Information Service

Standard(s) Met:
FFQA
Working Towards:

NHS Wales Shared Services Partnership

Standard(s) Met:
CSE
Working Towards:

Newcastle University Library Services

Standard(s) Met:
CSE
Working Towards:

Nat West Workplace Service Centre

Standard(s) Met:
CSE
Working Towards:

Merthyr Tydfil Housing Association

Standard(s) Met:
CSE
Working Towards:

Merthyr Tydfil County Borough Council

Standard(s) Met:
OPS
Working Towards:

Mears Housing Management Community Access Services Yorkshire and Humberside, North West and North East Tier 3

Standard(s) Met:
CSE
Working Towards:

Mears Housing Management - AASC (North East, Yorkshire and Humber, Scotland and Northern Ireland)

Standard(s) Met:
CSE
Working Towards:

London South Bank University: Library, Skills and Customer Services

Standard(s) Met:
CSE
Working Towards:

Lincolnshire Housing Partnership

Standard(s) Met:
CSE
Working Towards:

Leeds University Library

Standard(s) Met:
CSE
Working Towards:

Leeds Teaching Hospitals NHS Trust - Procurement Department

Standard(s) Met:
CSE
Working Towards:

Kingdom Housing Association

Standard(s) Met:
CSE
Working Towards:

Inspire: Culture, Learning and Libraries

Standard(s) Met:
CSE
Working Towards:

Inspire North

Standard(s) Met:
CSE
Working Towards:

Informed Families - Enfield Council Family Information Service

Standard(s) Met:
FFQA
Working Towards:

Information Technology (IT) Birmingham City University

Standard(s) Met:
CSE
Working Towards:

Independent Office for Police Conduct (IOPC)

Standard(s) Met:
CSE
Working Towards:

I-Candy World Ltd

Standard(s) Met:
CSE
Working Towards:

Hull Culture and Leisure Ltd - Leisure Services

Standard(s) Met:
CSE
Working Towards:

House of Lords - Library

Standard(s) Met:
CSE
Working Towards:

Holbrook School for Autism

Standard(s) Met:
FFQA
Working Towards:

HM Land Registry -Transformation & Technology (T&T)

Standard(s) Met:
CSE
Working Towards:

Hertfordshire Police and Crime Commissioner - Compliant Resolution Team

Standard(s) Met:
CSE
Working Towards:

Healthcare Partners Ltd

Standard(s) Met:
CSE
Working Towards:

Harrogate Skills 4 Living Centre

Standard(s) Met:
EiC
Working Towards:

Hampshire Pension Services

Standard(s) Met:
CSE
Working Towards:

Get Licensed

Standard(s) Met:
CSE
Working Towards:

General Optical Council

Standard(s) Met:
CSE
Working Towards:

Foreign, Commonwealth & Development Office - Overseas Pensions Development

Standard(s) Met:
CSE
Working Towards:

Fire & Acoustic Seals Ltd

Standard(s) Met:
CSE
Working Towards:

Fenland District Council

Standard(s) Met:
CSE
Working Towards:

Equilaw Ltd

Standard(s) Met:
CSE
Working Towards:

Epinay Business and Enterprise School

Standard(s) Met:
FFQA
Working Towards:

Education Development Trust

Standard(s) Met:
SCP
Working Towards:

Driver & Vehicle Licensing Agency (DVLA)

Standard(s) Met:
CSE
Working Towards:

Defence Business Services

Standard(s) Met:
CSE
Working Towards:

CXK Limited

Standard(s) Met:
SCP
Working Towards:

Cornwall Council - FIS

Standard(s) Met:
FFQA
Working Towards:

Conwy County Borough Council Environment, Roads and Facilities

Standard(s) Met:
CSE
Working Towards:

Clyde Valley Housing Association

Standard(s) Met:
CSE
Working Towards:

City of York Council - Family Information Service

Standard(s) Met:
FFQA
Working Towards:

City of London Corporation

Standard(s) Met:
FFQA
Working Towards:

Central Bedfordshire Council - Planning

Standard(s) Met:
CSE
Working Towards:

Carlisle Brass

Standard(s) Met:
CSE
Working Towards:

Cardiff University Continuing Professional Development

Standard(s) Met:
CSE
Working Towards:

Cardiff University - Library Services

Standard(s) Met:
CSE
Working Towards:

Cardiff Family Advice and Support

Standard(s) Met:
FFQA
Working Towards:

Cantium Business Solutions Ltd

Standard(s) Met:
CSE
Working Towards:

Brunel University London - Library Services

Standard(s) Met:
CSE
Working Towards:

Brentwood Borough Council - Contact Centre

Standard(s) Met:
CSE
Working Towards:

Birmingham City University Library & Learning Resources

Standard(s) Met:
CSE
Working Towards:

Barbara Priestman Academy

Standard(s) Met:
FFQA
Working Towards:

Balfour Beatty Asset and Technology Solutions

Standard(s) Met:
CSE
Working Towards:

Axil Integrated Services

Standard(s) Met:
CSE
Working Towards:

Aston University - Library

Standard(s) Met:
CSE
Working Towards:

Ash Trees Academy

Standard(s) Met:
FFQA
Working Towards:

Acis Group Limited

Standard(s) Met:
CSE
Working Towards:
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Check out some case studies...

Cardiff University – Continuing Professional Development Unit

Cardiff University – Continuing Professional Development Unit

Why did you wish to achieve the Customer Service Excellence Standard? We were initially made aware of the Customer Service Excellence (CSE) Standard by Simon Wright, Academic Registrar and the head of Cardiff University’s Academic and Student Support Services (AcSSS). Another department within the service (Libraries) was already taking part and we were encouraged to […]
BK Plus (formally Intellect Business Services)

BK Plus (formally Intellect Business Services)

Why did you wish to achieve the Customer Service Excellence Standard? We were already aware that we delivered great CS but we wanted to formalise this quality, publicise our standards more widely to build the business and to have a benchmark by which to measure our service so that we continually assess and improve/maintain our […]
Link Contracting Services Ltd

Link Contracting Services Ltd

Why did you wish to achieve the Customer Service Excellence Standard? Our company values are 100% Safe, Right First Time, Complete On-Time, Develop Our People and Community Focus. As an award-winning company for H&S and Social Value, we also wanted to showcase our customer service standards in line with Right First Time and Complete On-Time […]
University of Huddersfield – Legal Office

University of Huddersfield – Legal Office

In this case study the University of Huddersfield (Legal Office) outline why they wanted to achieve the CSE standard, what an impact it has had on their department, and why they chose Assessment Services for their assessment process.
Wrexham Family Information Service

Wrexham Family Information Service

About Your Organisation Wrexham Family Information Service (WFIS) is part of Wrexham County Borough Council and sits in the Children’s Social Care department in the Prevention and Service Development Team. WFIS provides information and advice to families and professionals in Wrexham with children from 0-20 on issues including: Childcare Things to do Education Parenting Children […]
Nottingham Trent University

Nottingham Trent University

NTU – Student Services Centre Case Study The Student Services Centre (SSC) at Nottingham Trent University (NTU) is the one-stop shop for general enquiries and gateway to Student Support Services. We have SSC Advisers at all three campuses, who can provide card services, enrolment support, information and guidance on all student matters. We refer and […]
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