Customer Service Excellence (CSE) is a nationally recognised standard designed to drive customer-focused change, the standard aims to make a tangible difference to service users by encouraging provider organisations to focus on their individual needs and preferences.
The standard is aimed at all organisations, providing them with the tools to drive truly customer-focused services. However no restrictions have been imposed on eligibility and the standard can therefore be readily applied in the public, commercial or third sectors where business need to consistently review their approach and ensure it is truly focused around their customers.
Customer Service Excellence® Standard can deliver real benefits to your organisation whether you operate in the public or private sector. Top organisations in the UK embrace customer service excellence, are nationally recognised for benchmarking, improved staff satisfaction, reduced number of complaints.
At Assessment Services we take a different approach to other assessment bodies. We are committed to ensuring that our assessments add value to our customers and our philosophy is…
We work with you to help you understand what is needed to achieve excellent customer service. We care enough to challenge our customers at each stage to ensure the maximum benefit of the assessment. We have worked tirelessly to make the process as efficient as possible, creating less impact on you while maintaining very high standards.
Here are a few key points that we are proud of;
Book a Meeting...
Send us an email...
Fill in the form below and we will contact you via your preference. If you would rather talk to some then give us a call 020 3880 5059
We have always believed that our high standards of customer service are a key driver of business performance and so wanted an effective way of demonstrating and displaying this. We’d become disillusioned by the “awards” industry, which has become increasingly commercialised and superficial. We didn’t want to play that game anymore.
Fire and Acoustic Seals has been built on delivering great customer service. However, we wanted a prestigious independently verified certification and comprehensive program to recognise our commitment to providing exceptional customer service: which would set our own standards to be the recognized leader in our industry. The program fitted perfectly with our ISO9001:2015 accreditation, the structured approach offers us the opportunity to regularly review our processes and procedures to identify areas for improvement and strive for even greater customer service.
At Axil, customer excellence isn’t just a strategy; it’s embedded in our culture and championed by every individual, from senior leadership to on-site operatives. As one of the UK’s leading total waste management specialists, we provide tailored waste solutions across critical sectors, including automotive, food, and pharmaceuticals. From the very start of our partnerships, we emphasise that maintaining and exceeding customer service standards is everyone’s responsibility, ensuring long-term relationships are developed, strengthened, and retained.
In NWSSP, we want our customers to receive a high quality service, focusing on the
customers needs and requirements by delivering excellent customer service. This in turn support the quality of patient care across NHS Wales.
Why did you wish to achieve the Customer Service Excellence Standard? Our company values are 100% Safe, Right First Time, Complete On-Time, Develop Our People
NTU – Student Services Centre Case Study The Student Services Centre (SSC) at Nottingham Trent University (NTU) is the one-stop shop for general enquiries and
© 2024 All Rights Reserved
Registered Office address: 31 Collingham Gardens, Mackworth, DE22 4FS