Our Services


The matrix Standard is the unique quality standard for organisations to assess and measure their advice and support services, which ultimately supports individuals in their choice of career, learning, work and life goals.

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The Standard has been specifically designed by DWP to build and maintain world class supply chains for the delivery of services provided to the public.  Assessment Services Ltd’s pivotal role is to assess, monitor and accredit Organisations who have a supply chain and ensure they provide outstanding service.

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Customer Service Excellence

Customer Service Excellence® is primarily aimed at public bodies, providing them with the tools to drive truly customer-focused services. However no restrictions have been imposed on eligibility and the standard can therefore be readily applied in the commercial world where companies need to consistently review their approach and ensure it is truly focused around their customers.

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Our Tweets
@assessmentserve offers a #boutique assessment service that #cares, is #professional and gives #value for money; https://t.co/VVckGxIE7H24 hours
RT @csestandard: Our #CustomerService, @csestandard awareness session is coming to #Edinburgh, get #MondayMotivation and sin up now; https:…24 hours
RT @merlinstandard: We have #merlinstandard Lead Assessors to take you through the Standard, contact us now to discuss #assessment; https:/…24 hours

PO Box 14,
NG31 0EL

t: 020 3880 5059
e: info@assessmentservices.com