Awards 2018

What are these awards about?

Through our work in assessing organisations against a variety of quality standards, we recognise the impact that using different frameworks can have on performance and customer experience. The Assessment Services Ltd Annual Awards seek to recognise those organisations who have gained demonstrable benefits from using one or more of our quality standards.

Previous winners

1

Using Standards to Improve Performance

Reed In Partnership

2

Using Standards to Support Change

Kingston University Support for Students

3

Effectively Working with Communities / Partnerships to Improve Performance

DISC: Developing Initiatives for Support in the Community

4

CSE Award - Building a Customers Focused Organisation

Cert of Merit: Stafford Borough Council; Environment and Health Services

WINNER: Department for International Development; Group Operations

5

The matrix Standard Award for defining, delivering and improving the Information, Advice and Guidance to their customers

Cert of Merit: The Tower Project 

WINNER: Careers Service Northern Ireland

Categories

Using Standard to

Improve Performance

Recognising an organisation that has embraced a Standard as a framework to help them manage their journey of continuous improvement.

An organisation can choose any one or more of the quality standards: Merlin, the matrix Standard, Customer Service Excellence or Leadership and Management.

Applications are likely to:

  • Demonstrate measurable increased performance through application/implementation of one or more quality standard/s
  • Demonstrate the impact upon their client group/s
  • Demonstrate sustained improved performance over a period of time
  • Demonstrate continued commitment to use of quality standard/s as a benchmark

Using Standards to

Support Change

Recognising an organisation that has used one or more Standard/s (Merlin, the matrix Standard, Customer Service Excellence or Leadership and Management) to help manage a change process in an effective way.

Applications are likely to:

  • Demonstrate a change journey using quality standard/s framework/s
  • Demonstrate the barriers overcome to enable change
  • Demonstrate the intended and unintended benefits of the change journey
  • Demonstrate change that might not otherwise have been considered without the use of the quality standard/s

Effectively working with

Communities/Partnerships

To Improve Performance

In recognition of organisations that work with a community or create partnerships that are mutually beneficial to all parties.

Applications are likely to:

  • Demonstrate the impact of working with a community or partnership
  • Demonstrate that “the whole is greater than the sum of the parts”
  • Describe how the effectiveness of working with the community or partnership is evaluated
  • Describe the benefits to themselves, partners/community and client group/s

Customer Service Excellence Award

Building a Customer Focused Organisation

Recognising an organisation that is driven from the top to be Customer Focussed and capable of sustaining.
Applications are likely to:
  • Demonstrate the approach taken to build a customer-focussed organisation
  • Demonstrate how customer insight shaped changed
  • Demonstrate the impact of customer-focussed strategy both internally and externally
  • Demonstrate how use of the Customer Service Excellence Standard delivered results/changes that may not otherwise have been realised

Merlin Standard Award

Working with Effective Supply Chains

Recognised by their Supply Chain as an organisation that creates a win-win partnership with their supply chain to deliver excellent value to the customer

Applications are likely to:

  • Demonstrate commitment to the development of Supply Chain Partners
  • Demonstrate the benefits to themselves, Supply Chain Partners and their commissioning body
  • Demonstrate the impact upon their client group/s through effective supply chain management
  • Describe how the Merlin Standard has delivered results/changes that may not otherwise have been realised
  • Be endorsed by one or more of their supply chain partners

The matrix Standard Award for defining, delivering and improving the

Information, Advice and Guidance

to their customers

In recognition of an organisation committed to the delivery of high quality information, advice and guidance that makes a difference to the client group/s they work with.

Applications are likely to:

  • Describe the strategy of defining the IAG offer
  • Demonstrate the planned and actual impact upon the client group/s
  • Demonstrate how review and evaluation has shaped the IAG offer
  • Describe how the matrix Standard has delivered results/changes that may not otherwise have been realised

The Families First Quality Award for desfining, delivering, and improving the

Information for Families

In recognition of an organisation committed to the delivery of high quality information, advice and guidance that makes a difference to the client group/s they work with.

Applications are likely to:

  • Describe how they go beyond statutory requirements in the provision of information to families
  • Demonstrate innovative ways of working
  • Demonstrate the impact on families
  • Describe how the Families First Quality Award has delivered results/changes that may not otherwise have been realised

Nominations are now Shortlisted organisations will be informed by 7th September 2018. Good Luck!

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