Would your Housing Association value receiving independent feedback that helps you improve your customer service?

Through our less intrusive approach, we can provide you with constructive and independent feedback

  • Qualitive and quantitative feedback from the staff, partners & residents/tenants
  • Documentation Review
  • Onsite interviews
  • Our Assessor will collate all this information to provide an independent verbal & written feedback and highlights areas of great customer service and areas for improvement

Quote from Newark & Sherwood District Council Housing Services

“Our Assessor highlighted our strengths and weaknesses with a view to drive service improvements.  The process also enabled our tenants to be consulted and have a voice heard by an external body.”

Skip to content