Through our less intrusive approach, we can provide you with constructive and independent feedback
- Qualitive and quantitative feedback from the staff, partners & residents/tenants
- Documentation Review
- Onsite interviews
- Our Assessor will collate all this information to provide an independent verbal & written feedback and highlights areas of great customer service and areas for improvement
Quote from Newark & Sherwood District Council Housing Services
“Our Assessor highlighted our strengths and weaknesses with a view to drive service improvements. The process also enabled our tenants to be consulted and have a voice heard by an external body.”
