These events will take place every six-to-eight weeks, and on occasions will have a theme to support you in your aim to deliver excellent customer service.
This first event’s theme is ‘How we adapted our service in 2020 – and what we have learned about our customers’. Those joining the ‘Network and Chat’ events can share practices and learn from others.
The events are open to any organisation embarking on a journey to providing excellent customer service, whether the organisation has achieved the Customer Service Excellence Standard, or not – anyone is welcome to join us.
It is open to all organisations irrespective of the legal entity, size and sector; all you need is to be passionate about customer service, and the willingness to share and learn.
The events will be hosted by Graham Walton and Lorna Bainbridge, both experienced Customer Service Excellence Advisors and Assessors.