The Customer Service Excellence quality mark is an independently validated programme which highlights the level of customer service achieved by an organisation.
Customer Service Excellence customers identified some of the below benefits of assessment:
- Recognition of our achievements
- Staff confidence and morale increased through improved customer focused culture
- Opportunity to benchmark against best practice
- Interviews of stakeholders promoted our services and service standard
What customers say about Assessment Services in 2019:
- 100% of customers confirmed they had received value for money
- Our average feedback score for the assessment was 9.47/10
Quote from Newark & Sherwood District Council Housing Services
The assessment process has always been very positive. Staff are happy to be open and honest at the assessment interviews. Overall, it all runs to schedule. The report is always received in a timely manner.