Is your Housing Association being challenged to improve its customer service?

We have worked with housing associations to help them achieve higher levels of customer service excellence

Our processes will constructively challenge your approach to customer service.

This includes:

  • Understanding your customer and building an approach to meet their needs
  • How to consult your customers and measure satisfaction effectively
  • Continuously improving performance
  • Preparing for assessment, (if you wish to achieve a certification)

We have over 30 years’ experience in the Housing Sector. We support our customers at each stage to ensure maximum benefit and use different approaches to advising and assessing Housing Associations. We embrace technology and use our tailored methodology to ensure it is customer friendly but also providing rigour to the process.

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