100% of our Customer Service Excellence customers, stated that they are satisfied with their service they received.
Our average score out of 10 for the assessment was 9.47
Quote from Midland Heart
“For us, CSE provided an external recognised framework for quality customer service, the certification supports our commitment to continuous improvement, demonstrates our performance to our Board and it is a means of triangulation that we are working on te right areas and focusing on key issues.”
Certification Number 0222
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