How are your residents & tenants rating your customer service?

Top housing associations in the UK embrace customer service excellence

100% of our Customer Service Excellence customers, stated that they are satisfied with their service they received.

Our average score out of 10 for the assessment was 9.47

Outcome Satisfaction
0 %

Quote from Midland Heart

“For us, CSE provided an external recognised framework for quality customer service, the certification supports our commitment to continuous improvement, demonstrates our performance to our Board and it is a means of triangulation that we are working on te right areas and focusing on key issues.”

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