Getting Started with Customer Service Excellence

Thank you for getting in touch with us about Customer Service Excellence. Below are a few documents that may help you with your journey. Have a read through them while we make preparations to contact you.

2016
- 04
- 11
- 01
- 09
  - Ex2-logo.png (11 KB)
  - CSEUK-Primary-CMYK-01.png (33 KB)
2022
- 04
- 07
- 08
- 06
- 02
- AS Policies
- 2021-2022 Policies.zip (2 MB)
- 12
- 01
- Merlin Documents
- 09
- CSE Getting Started
- CSE-Congratulations
- 03
2025
- 04
- 07
- 08
- 06
- policies
- 09
  - vcpsvna4jhq.jpg (579 KB)
- 05
wpforms
- cache
ex_acc
- ISO9001 Assessment Report.pdf (163 KB)
- UKAS ISO17065 Report .pdf (175 KB)
- SFEDI EQA Feedback.pdf (449 KB)
Congratulations Pack
- 04 Logo.zip (2 MB)
- CSE Hallmark Guidelines.pdf (3 MB)
GeoIPv6.dat (2 MB)
elementor
- screenshots
- forms
- google-fonts
  - fonts
  - css
- css
2021
- 08
  - l9u5uuscnhy.jpg (129 KB)
  - l9u5uuscnhy-e1628150910136.jpg (99 KB)
- 02
  - gdtxvsae5sk-scaled.jpg (430 KB)
  - gdtxvsae5sk.jpg (186 KB)
- 10
- 12
- 01
- 09
  - Japanese-Acer-1-scaled.jpg (535 KB)
  - Japanese-Acer-1.jpg (13 MB)
- 03
2024
- 07
- 06
- 11
- 05
SFEDI
- Level 3 Award in Enterprise Mentoring - Learner Information - April 2021.pdf (0 B)
- Level 5 Certificate in Professional Enterprise Mentoring Services - Learner Information - April 2021.pdf (0 B)
- Level 5 Certificate in Professional Business and Enterprise Support Services - Learner Information - April 2021.pdf (0 B)
- Level 5 Certificate in Professional Business and Enterprise Coaching Services - Learner Information - April 2021.pdf (0 B)
- Level 5 Certificate In Professional Enterprise Consultancy Services - Learner Information - April 2021.pdf (0 B)
rank-math
- rank_math_5f18fe716df0fe189e9cdab43bd07424.xml (29 KB)
- rank_math_d0e5b2612f0900764dc2b06b3d50eb46.xml (15 KB)
- rank_math_454ba7a22a60d9a8650be1f84f3f201d.xml (56 KB)
- rank_math_f7b369da0975c2659bce4c7f90e8fd6d.xml (2 KB)
- rank_math_f9055a704b6a437b13c04ff4f2104ebe.xml (50 KB)
- rank_math_f80675507cca66399b11e7eb8ad97bca.xml (1,022 B)
- rank_math_2a1449452eee6c6575efbbdda9fa8c3a.xml (16 KB)
2015
- 08
GeoIP.dat (1 MB)
woocommerce-placeholder.png (100 KB)
ip2location
- caches
- IP2LOCATION-LITE-DB1.BIN (2 MB)
2023
- 04
- 01
- 03
  - 2023-Sessions.pdf (2 MB)
  - 2023-Sessions-pdf.jpg (318 KB)
2018
- 07
  - logo_1_png.png (34 KB)
  - logo_2_png.png (17 KB)
  - 304.jpg (5 MB)
    beautiful young hipster woman's hands busy working on her laptop sitting at wooden table in a coffee shop
- 08
- 06
  - 90.jpg (5 MB)
    Business women signature at document. Selective focus and soft flare filter.
  - 320514-P96704-677.jpg (8 MB)
  - O70LL00.jpg (7 MB)
    Confident businessman pointing at document while explaining his idea to his partner on background of their colleagues
  - 865.jpg (10 MB)
    Business People Handshake Greeting Deal at work.
  - O81GBA0.jpg (775 KB)
    look up to the sky with skyscrapers
  - O81GBA022.jpg (564 KB)
    look up to the sky with skyscrapers
  - 126.jpg (5 MB)
    business man financial inspector and secretary making report, calculating or checking balance. Internal Revenue Service inspector checking document. Audit concept
- 10
  - as-header-2018.png (3 MB)
- 11
- 01
- 09
2019
- 04
  - 2693.jpg (10 MB)
    Concentrated female student preparing for exam in cafe. Busy young businesswoman using laptop to work. She reading business article. Lifestyle concept
- 07
  - Paul-Hesp.jpg (3 MB)
  - joao-silas-636467-unsplash.jpg (7 MB)
- 11
- 01
- 09
  - FFQA-for-FIS-2019-2.pdf (864 KB)
  - FFQA-FIS-2019.jpg (128 KB)
- 05
wpallimport
- temp
  - index.php (0 B)
- files
  - Customers.xlsx (14 KB)
  - index.php (0 B)
- uploads
- history
  - index.php (0 B)
- index.php (0 B)
- logs
  - index.php (0 B)
2017
- 10
  - TCSE-Booking-Form-V13-09.12.16-.doc (144 KB)
- 01
  - committed_small.png (22 KB)
- 05
  - matrix-Getting-Started-Pack-2017.zip (12 KB)
- 03
  - internal_champion.jpg (7 KB)
  - internal_champion-e1490097635447.jpg (2 KB)
smack_uci_uploads
- failed_media_logs
  - 8d9fbdeac22fa0be8f5cbd88f9050589
    - index.php (8 B)
- imports
  - 8d9fbdeac22fa0be8f5cbd88f9050589
    - 8d9fbdeac22fa0be8f5cbd88f9050589.txt (635 B)
    - 8d9fbdeac22fa0be8f5cbd88f9050589 (8 KB)
  - index.php (8 B)
premium-addons-elementor
- pa-frontend-b738dd49f.min.css (5 KB)
- pa-frontend-ef4dbd0ec.min.js (10 KB)
- pa-frontend-52bf6d820.min.js (544 B)
- pa-frontend-05b03776f.min.js (544 B)
- pa-frontend-b738dd49f.min.js (651 B)
- pa-frontend-f5661b19c.min.css (8 KB)
- pa-frontend-05b03776f.min.css (8 KB)
- pa-frontend-ef4dbd0ec.min.css (18 KB)
- pa-frontend-f5661b19c.min.js (544 B)
- pa-frontend-cea773b56.min.css (7 KB)
- pa-frontend-52bf6d820.min.css (8 KB)
- pa-frontend-cea773b56.min.js (412 B)
GeoLite2-Country.mmdb (4 MB)
2020
- 04
- 02
  - REF_080818KB1-0066-2.jpg (2 MB)
    Team Success
  - goldsmiths-logo.svg (7 KB)
  - REF_080818KB1-0066-2-scaled.jpg (812 KB)
    Team Success
  - REF_080818KB1-0031.jpg (2 MB)
  - IMG_20190923_185504-scaled.jpg (578 KB)
    Assessment Services Awards
  - REF_080818KB1-0168-scaled.jpg (510 KB)
    Customer Service Excellence Achievement
  - MIDLAND-HEART-CERT-PRES-10OCT17-3467-2.jpg (9 MB)
    Customer Service Excellence Certificate Presentation to MIDLAND HEART staff from Gary Swarbrooke (middle holding certificate) and Graham Walton (right) at Midland heart office, floor 4, bath Row Birmingham 10OCT17
  - greyson-joralemon-ORSGQc-2Ef8-unsplash.jpg (407 KB)
  - CSE-Staff-2-scaled.jpg (808 KB)
  - IMG_20190923_185242-scaled.jpg (516 KB)
    Assessment Services Awards
  - IMG_20190923_184226.jpg (2 MB)
    Assessment Services Awards
  - REF_080818KB1-0129-scaled.jpg (777 KB)
  - IMG_20190923_185504.jpg (1 MB)
    Assessment Services Awards
  - REF_080818KB1-0168.jpg (1 MB)
    Customer Service Excellence Achievement
  - erwan-hesry-WPTHZkA-M4I-unsplash.jpg (3 MB)
  - vegvwrbr2vy.jpg (240 KB)
  - 8xaa0f9yqne.jpg (143 KB)
  - CSE-Staff-2.jpg (3 MB)
  - erwan-hesry-WPTHZkA-M4I-unsplash-scaled.jpg (419 KB)
  - c0rplvwqyzk.jpg (190 KB)
  - NTU_logo.jpg (98 KB)
  - 5qgiuubxkwm.jpg (167 KB)
  - MIDLAND-HEART-CERT-PRES-10OCT17-3467-2-scaled.jpg (562 KB)
    Customer Service Excellence Certificate Presentation to MIDLAND HEART staff from Gary Swarbrooke (middle holding certificate) and Graham Walton (right) at Midland heart office, floor 4, bath Row Birmingham 10OCT17
  - Customer-Service-Excellence-Standard.jpg (93 KB)
    Customer Service Excellence Certificate Presentation to David Taylor (left) from MIDLAND HEART from Gary Swarbrooke (middle) and Graham Walton (right) at Midland heart office, floor 4, bath Row Birmingham 10OCT17
  - MIDLAND-HEART-CERT-PRES-10OCT17-3468-2-scaled.jpg (473 KB)
    Customer Service Excellence Certificate Presentation to MIDLAND HEART staff from Gary Swarbrooke (middle holding certificate) and Graham Walton (right) at Midland heart office, floor 4, bath Row Birmingham 10OCT17
  - SS_1013_2968.jpg (71 KB)
  - 4v1dc_eocwg.jpg (354 KB)
  - atsaeoee8nk.jpg (180 KB)
  - sussex-interpret.jpeg (62 KB)
    Group Workshop
  - IMG_20190923_183753-scaled.jpg (692 KB)
    Assessment Services Awards
  - DFID-UK.jpeg (540 KB)
    Assessment Services Awards
  - jcimcopfhig.jpg (166 KB)
  - IMG_20190923_183753.jpg (2 MB)
    Assessment Services Awards
  - pmxt0xtq-a.jpg (478 KB)
  - REF_080818KB1-0031-scaled.jpg (703 KB)
  - 82tpeld0_e4.jpg (511 KB)
  - AS-CSE-Case-Study-Goldsmiths.pdf (471 KB)
  - greyson-joralemon-ORSGQc-2Ef8-unsplash-scaled.jpg (408 KB)
  - AS-CSE-Case-Study-NTU-Student-Services.pdf (156 KB)
  - MIDLAND-HEART-CERT-PRES-10OCT17-3468-2.jpg (8 MB)
    Customer Service Excellence Certificate Presentation to MIDLAND HEART staff from Gary Swarbrooke (middle holding certificate) and Graham Walton (right) at Midland heart office, floor 4, bath Row Birmingham 10OCT17
  - 8cqdvpuo_ki.jpg (312 KB)
  - GCW-Library.jpeg (170 KB)
    Team Success
  - IMG_20190923_184226-scaled.jpg (666 KB)
    Assessment Services Awards
  - 8xaa0f9yqne-e1582541990826.jpg (104 KB)
  - austin-park-JdSXY1nC5rc-unsplash.jpg (1 MB)
  - REF_080818KB1-0129.jpg (2 MB)
  - austin-park-JdSXY1nC5rc-unsplash-scaled.jpg (699 KB)
  - IMG_20190923_185242.jpg (1 MB)
    Assessment Services Awards
  - lblgffladry.jpg (222 KB)
- 10
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- 12
- 01
- 03