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Service Excellence in Higher Education: From Aspiration to Accreditation

Higher Education is under growing pressure to deliver faster, smarter, more personalised services — while funding tightens and demand increases. Today’s students compare their university experience not just to other institutions, but to Amazon, online banking and real-time digital services.

So how can universities meet rising expectations without burning out staff or compromising academic standards?

In this article, we explore how automation, transparent service levels and structured frameworks like Customer Service Excellence (CSE) accreditation are helping institutions move from reactive firefighting to sustainable service design.

If service excellence is now a strategic priority, this is where to start.

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Embedding Sustainability: Governance Insights from GGI

Should our net‑zero ambitions pause in the face of external pressures—or double down? Governance leaders at GGI‑sponsored webinar argue for steadfast commitment: treating sustainability not as a cost centre but as a moral and strategic imperative—underpinned by frameworks like the One Planet Standard.

Shaw Trust Becomes First Organisation to Achieve Supply Chain Partnership Standard

Shaw Trust has made history by becoming the first organisation to achieve the newly launched Supply Chain Partnership Standard, setting an impressive benchmark with an ‘Outstanding’ rating.

Beyond Compliance: Building Stronger Supply Chains with Our New Standard

Assessment Services is proud to announce the launch of the Supply ChainPartnership Standard, a new benchmark for excellence in supply chainmanagement. This standard replaces the

How did Central Bedfordshire Council – Planning Use The CSE Standard for service delivery improvement?

Why did you wish to continue with the Customer Service Excellence Standard? The Planning Delivery team’s vision is to provide an efficient and customer focused

Why did Oxford City Council choose Customer Service Excellence?

Why did you wish to continue with the Customer Service Excellence Standard? To use an external organisation to benchmark our services against a recognised frameworkof

Swansea Council Achieves One Planet Standard

Press Release Swansea achieves UK first in new ecology standard Swansea Council has become the first UK council to receive recognition against the One Planet

University of the Arts London – Library Services Achieve Customer Service Excellence

University of the Arts London, Library Services has achieved the Customer Service Excellence standard. The library services operates over 6 sites and provides students with support in their studies and beyond.

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Congratulations, Congratulations, Congratulations … 🎉🎉🎉

We would like to congratulate the following SME Growth Managers and Business Advisors who are delivering business support across West and North Yorkshire on their

Wrexham Family Information Service

About Your Organisation Wrexham Family Information Service (WFIS) is part of Wrexham County Borough Council and sits in the Children’s Social Care department in the