Service Excellence in Higher Education: From Aspiration to Accreditation
Higher Education is under growing pressure to deliver faster, smarter, more personalised services — while funding tightens and demand increases. Today’s students compare their university experience not just to other institutions, but to Amazon, online banking and real-time digital services.
So how can universities meet rising expectations without burning out staff or compromising academic standards?
In this article, we explore how automation, transparent service levels and structured frameworks like Customer Service Excellence (CSE) accreditation are helping institutions move from reactive firefighting to sustainable service design.
If service excellence is now a strategic priority, this is where to start.