October 2020

We were unsure of whether to continue with CSE this year because of work pressure of adapting services because of COVID-19 and also stress of undergoing assessment remotely for the first time. However I’m really glad that we went ahead. It was a good opportunity to reflect on what we’d been doing, and because everything we’d been doing had been to support students and staff during COVID-19 crises, I found that we had plenty of recent evidence to be able

Conwy County Borough Council’s Environment, Roads and Facilities section has just completed their 3 year Review Assessment against the Customer Service Excellence Standard.  We value CSE – it’s important because it allows us to evaluate our service and enables us to provide an improved experience to customers. Our customers know what to expect from us. We listen too, and engage with customers in feedback, which helps us deliver improved performance and share best-practice across the service. Because it’s important to us,