Customer Service Excellence (CSE) is a nationally recognised standard designed to drive customer-focused change, the standard aims to make a tangible difference to service users by encouraging provider organisations to focus on their individual needs and preferences.
The standard is aimed at all organisations, providing them with the tools to drive truly customer-focused services. However no restrictions have been imposed on eligibility and the standard can therefore be readily applied in the public, commercial or third sectors where business need to consistently review their approach and ensure it is truly focused around their customers.
Customer Service Excellence® Standard can deliver real benefits to your organisation whether you operate in the public or private sector. Top organisations in the UK embrace customer service excellence, are nationally recognised for benchmarking, improved staff satisfaction, reduced number of complaints.
At Assessment Services we take a different approach to other assessment bodies. We are committed to ensuring that our assessments add value to our customers and our philosophy is…
We work with you to help you understand what is needed to achieve excellent customer service. We care enough to challenge our customers at each stage to ensure the maximum benefit of the assessment. We have worked tirelessly to make the process as efficient as possible, creating less impact on you while maintaining very high standards.
Here are a few key points that we are proud of;
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Goldsmiths, University of London Case Study The Student Experience Directorate at Goldsmiths, University of London has been working with Excellence Squared / Assessment Services for
At Axil, customer excellence isn’t just a strategy; it’s embedded in our culture and championed by every individual, from senior leadership to on-site operatives. As one of the UK’s leading total waste management specialists, we provide tailored waste solutions across critical sectors, including automotive, food, and pharmaceuticals. From the very start of our partnerships, we emphasise that maintaining and exceeding customer service standards is everyone’s responsibility, ensuring long-term relationships are developed, strengthened, and retained.
Midland Heart and Customer Service Excellence This case study shows how an organisation can develop a strategy at the corporate level and then make
We need to find a standard for our service delivery in which puts our students at the heart of our main service. It is also an opportunity to get feedback from someone outside the organisation to look at our service as a whole and determine our strengths, weakness and improvements that can be made.
In NWSSP, we want our customers to receive a high quality service, focusing on the
customers needs and requirements by delivering excellent customer service. This in turn support the quality of patient care across NHS Wales.
We wanted a nationally recognised certification to show that we are meeting the high customer service level standards to the public. We wanted something to recognise our hard work and almost to vindicate we are doing as we should.
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