Customer Service Excellence - Assessment Services

The Customer Service Excellence Standard

Customer Service Excellence (CSE) is a nationally recognised standard designed to drive customer-focused change, the standard aims to make a tangible difference to service users by encouraging provider organisations to focus on their individual needs and preferences.

The standard is aimed at all organisations, providing them with the tools to drive truly customer-focused services. However no restrictions have been imposed on eligibility and the standard can therefore be readily applied in the public, commercial or third sectors where business need to consistently review their approach and ensure it is truly focused around their customers.

Customer Service Excellence® Standard can deliver real benefits to your organisation whether you operate in the public or private sector. Top organisations in the UK embrace customer service excellence, are nationally recognised for benchmarking, improved staff satisfaction, reduced number of complaints.

Derived from Best Practice and research
Provides structure and discipline
Creates milestones
Validates excellence
Rewards excellence
Embeds and drives continuous improvement
Provides insight into your own organisation (how customer-focused are you)
Gives improved understanding of customer issues (by developing customer insight)
Improves relationship with and satisfaction of customers
Provides a skills development tool building real team spirit and morale
Independent validation of achievement in customer service.

Value for Money (YTD)

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Customer Satisfaction (YTD)

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Retention (YTD)

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Assessor Average Satisfaction (YTD)

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At Assessment Services we take a different approach to other assessment bodies. We are committed to ensuring that our assessments add value to our customers and our philosophy is…

‘We Care, We Assess, We Add Value’.

We work with you to help you understand what is needed to achieve excellent customer service. We care enough to challenge our customers at each stage to ensure the maximum benefit of the assessment. We have worked tirelessly to make the process as efficient as possible, creating less impact on you while maintaining very high standards.

Here are a few key points that we are proud of;

Our assessments are cost-effective
Our processes are customer friendly
We utilise modern technologies, i.e Cloud Computing systems, and A.I.
We have over 3 decades of experience in assessing companies and organisations in all three sectors
We are the only assessment body in the UK to have Assessors that are SFEDI level 5 qualified in assessing organisational standards
Unique assessment processes to support the evidence gathering process Techniques are used to provide a wider scope of feedback to ensure rigour but is less intrusive
Our customers can track their 3-year assessment journey by uploading and scoring their evidence on our unique online assessment tool. Giving them access to their Assessor feedback that is open, transparent and challenging
We love to celebrate customer success

Want to know more about CSE? Would you like our FREE getting started pack? Ready to start your journey?

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Check out some of our customer cases studies and testimonials

fire and acoustics customer service excellence

Fire & Acoustic Seals Limited grab the Customer Service Excellence Standard

Fire and Acoustic Seals has been built on delivering great customer service. However, we wanted a prestigious independently verified certification and comprehensive program to recognise our commitment to providing exceptional customer service: which would set our own standards to be the recognized leader in our industry. The program fitted perfectly with our ISO9001:2015 accreditation, the structured approach offers us the opportunity to regularly review our processes and procedures to identify areas for improvement and strive for even greater customer service.

Midland Heart and Customer Service Excellence

Midland Heart and Customer Service Excellence This case study shows how an organisation can develop a strategy at the corporate level and then make

Cardiff University – Continuing Professional Development Unit

Why did you wish to achieve the Customer Service Excellence Standard? We were initially made aware of the Customer Service Excellence (CSE) Standard by Simon

silhouette of trees during sunset

Complaint Resolution Team in the Office of Police and Crime Commissioner for Hertfordshire

We wanted a nationally recognised certification to show that we are meeting the high customer service level standards to the public. We wanted something to recognise our hard work and almost to vindicate we are doing as we should.

Lisburn & Castlereagh City Council achieves the CSE standard

Lisburn & Castlereagh City Council Capture The Moment Lisburn & Castlereagh City Council’s Sports Services Unit has been recognised for its excellent standard of customer

Nottingham Trent University

NTU – Student Services Centre Case Study The Student Services Centre (SSC) at Nottingham Trent University (NTU) is the one-stop shop for general enquiries and