University of Hertfordshire – Customer Service Excellence Case Study
How the University of Hertfordshire’s Student Enquiries and Enrolment Team used Customer Service Excellence to embed governance, collaboration and continuous improvement.
Customer Service Excellence (CSE) is a nationally recognised standard designed to drive customer-focused change, the standard aims to make a tangible difference to service users by encouraging provider organisations to focus on their individual needs and preferences.
The standard is aimed at all organisations, providing them with the tools to drive truly customer-focused services. However no restrictions have been imposed on eligibility and the standard can therefore be readily applied in the public, commercial or third sectors where business need to consistently review their approach and ensure it is truly focused around their customers.
Customer Service Excellence® Standard can deliver real benefits to your organisation whether you operate in the public or private sector. Top organisations in the UK embrace customer service excellence, are nationally recognised for benchmarking, improved staff satisfaction, reduced number of complaints.
At Assessment Services we take a different approach to other assessment bodies. We are committed to ensuring that our assessments add value to our customers and our philosophy is…
We work with you to help you understand what is needed to achieve excellent customer service. We care enough to challenge our customers at each stage to ensure the maximum benefit of the assessment. We have worked tirelessly to make the process as efficient as possible, creating less impact on you while maintaining very high standards.
Here are a few key points that we are proud of;
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How the University of Hertfordshire’s Student Enquiries and Enrolment Team used Customer Service Excellence to embed governance, collaboration and continuous improvement.
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customers needs and requirements by delivering excellent customer service. This in turn support the quality of patient care across NHS Wales.
Our latest Customer Service Excellence Collaborative Forum explored how organisations can turn complaints into meaningful improvement. Here are the key insights — with the full discussion available inside the Assessment Services Community.
Why did you wish to continue with the Customer Service Excellence Standard? The Planning Delivery team’s vision is to provide an efficient and customer focused
Personal Homecare Pharmacy explains how the Customer Service Excellence Standard helped improve patient-centred care and service quality.
We have always believed that our high standards of customer service are a key driver of business performance and so wanted an effective way of demonstrating and displaying this. We’d become disillusioned by the “awards” industry, which has become increasingly commercialised and superficial. We didn’t want to play that game anymore.