Table of Contents
Customer Service Excellence
Congratulations to the following clients that have successfully undertaken an assessment or annual review against the Customer Service Excellence Standard over 2020. We appreciate it is a long list but feel the achievement of these organisations should be recognised in a year where many have had to change the approach to providing customers with a service:
- Aberystwyth University Libraries
- Acis Group Limited
- Aston University – Library
- Babcock LDP
- Balfour Beatty Plant and Fleet Services
- Birmingham University Library and Learning Resources
- Cardiff University Continuing Professional Development
- Cardiff University Library
- Charnwood Borough Council
- Clyde Valley Housing Association
- Community Links (Leeds)
- Conwy County Borough Council
- Coventry University College Customer Services
- Defence Business Services
- DFID Group Operations
- DFID Overseas Pensions
- Doncaster Governor Services
- Environment Agency Pension Fund
- Everyone Active Sports & Leisure Management
- Fenland District Council
- Hampshire Pension Service
- Hull Culture & Leisure Ltd
- Foster Talk
- Goldsmiths, University of London – Student Experience Directorate
- Independent Office of Police Conduct
- Inspire Culture Learning & Libraries
- Islington Council Public Realm
- Lanchester Library, Coventry University
- Leeds & Yorkshire Housing Association
- Lincolnshire Housing Partnership
- Lisburn & Castlereagh City Council – Sports Services
- Loop Customer Management Ltd and Yorkshire Water
- Merthyr Tydfil Housing Association
- Newark & Sherwood Homes
- Newcastle University Library
- Newcastle University – The Language Resource Centre
- Northumbria University Student, Library & Academic Services
- Nottingham City Council Libraries
- Nottingham Trent University Student Support
- Nottingham Trent University Student Services
- Oadby & Wigston Borough Council
- Pensions Service (LGSS)
PSI International (UK) Ltd
Prifysgol Aberystwyth - Rapid Electronics Ltd
- RBS Workplace Services
Reed in Partnership - SafeDeposits Scotland
- South City College Birmingham
- St Mary’s University Library Services
- Sussex Interpreting Services
- Sutton Housing Partnership
- Tai Calon Community Housing
- The Dispute Service Ltd
- The Lookout Discovery Centre
- University of East London Library
- University of Lincoln – Library
- University of the Arts London – Library Services
- University of Sussex – Human Resources
- University of Sussex – Library Services
- University of West London Library Services
- UPP Residential Broadgate
- Wychavon District Council
Merlin Standard
We would like to recognise the following organisations for achieving their Merlin accreditation in 2020:
- Business Sense Associates
- Centre for Health and Disability Assessments Ltd (MAXIMUS UK Services Ltd)
- CXK Limited
- Education Development Trust
- G4S Employment Support Services Ltd
- Ingeus UK Limited
- MAXIMUS UK Services Ltd
- PeoplePlus
- Reed in Partnership
- Relate
- Seetec Plus
- Serco Ltd- Employment, Skills & Enterprise
- Shaw Trust Group
- Tavistock Institute of Medical Psychology – Tavistock Relationships
- Third Sector Consortia Management LLP
- Twin Training International
Final Recognitions...
There have been accreditations against the Excellence in Care Framework, the Family First Quality Award and the Information, Advice and Guidance Standard, including CCNB in Australia, demonstrating that we are truly international. As well as individuals that have achieved their Level 5 Certificate in Professional Business and Enterprise Support Services.
