Our Services

Customer Service Excellence® is primarily aimed at public bodies, providing them with the tools to drive truly customer-focused services. However, no restrictions have been imposed on eligibility and the standard can therefore be readily applied in the commercial world where companies need to consistently review their approach and ensure it is truly focused around their customers.

The Merlin Standard has been specifically designed by DWP to build and maintain world-class supply chains for the delivery of services provided to the public.  Assessment Services Ltd’s pivotal role is to assess, monitor and accredit Organisations who have a supply chain and ensure they provide outstanding service.

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