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Awards 2022

What are these awards about?

Through our work in assessing organisations against a variety of quality standards, we recognise the impact that using different frameworks can have on performance and customer experience. The Assessment Services Ltd Annual Awards seek to recognise those organisations who have gained demonstrable benefits from using one or more of our quality standards.

How to enter

There is no limit to the number of categories that can be entered, although only one entry per category will be accepted. There is no set format for entries, however each entry must not exceed 1,000 words. When considering an entry please ensure your organisation is accredited/certificated to the Standard Award within the categories.

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THE CLOSING DATE FOR ENTRIES IS 31st MAY 2019.

SHORTLISTED ENTRIES WILL BE NOTIFIED BY 5th JULY 2019

entries are now closed

SHORTLISTED ENTRIES WILL BE NOTIFIED BY 5th JULY 2019

Categories

Using Standard to

Improve Performance

Recognising an organisation that has embraced a Standard as a framework to help them manage their journey of continuous improvement. 

An organisation can choose any one or more of the quality Standards: Merlin, the matrix Standard, Customer Service Excellence, Excellence in Care or Leadership and Management.

Applications are likely to: 

  • Demonstrate measurable increased performance through application/implementation of one or more quality standard/s 
  • Demonstrate the impact upon their client group/s 
  • Demonstrate sustained improved performance over a period of time 
  • Demonstrate continued commitment to use of quality standard/s as a benchmark 

Using Standards to

Support Change

Recognising an organisation that has used one or more Standard/s (Merlin, the matrix Standard, Customer Service Excellence, Excellence in Care or Leadership and Management) to help manage a change process in an effective way.

Applications are likely to: 

  • Demonstrate a change journey using quality standard/s framework/s 
  • Demonstrate the barriers overcome to enable change 
  • Demonstrate the intended and unintended benefits of the change journey 
  • Demonstrate change that might not otherwise have been considered without the use of the quality standard/s 

Effectively working with

Communities/Partnerships

To Improve Performance

In recognition of organisations that work with a community or create partnerships that are mutually beneficial to all parties. 

Applications are likely to: 

  • Demonstrate the impact of working with a community or partnership 
  • Demonstrate that “the whole is greater than the sum of the parts” 
  • Describe how the effectiveness of working with the community or partnership is evaluated 
  • Describe the benefits to themselves, partners/community and client group/s 

Customer Service Excellence Award

Building a Customer Focused Organisation

Recognising an organisation that is driven from the top to be Customer Focussed and capable of sustaining. 

This category is open to organisations certificated against the Customer Service Excellence Standard.

Applications are likely to: 

  • Demonstrate the approach taken to build a customer-focussed organisation 
  • Demonstrate how customer insight shaped changed 
  • Demonstrate the impact of customer-focussed strategy both internally and externally 
  • Demonstrate how use of the Customer Service Excellence Standard delivered results/changes that may not otherwise have been realised 

Merlin Standard Award

Working with Effective Supply Chains

Recognised by their Supply Chain as an organisation that creates a win-win partnership with their supply chain to deliver excellent value to the customer. 

This category is open to organisations awarded with the Merlin Standard.

Applications are likely to: 

  • Demonstrate commitment to the development of Supply Chain Partners 
  • Demonstrate the benefits to themselves, Supply Chain Partners and their commissioning body 
  • Demonstrate the impact upon their client group/s through effective supply chain management 
  • Describe how the Merlin Standard has delivered results/changes that may not otherwise have been realised 
  • Be endorsed by one or more of their supply chain partners 

The matrix Standard Award for defining, delivering and improving the

Information, Advice and Guidance

to their customers

In recognition of an organisation committed to the delivery of high–quality information, advice and guidance that makes a difference to the client group/s they work with. 

This category is open to organisations accredited to the matrix Standard.

Applications are likely to: 

  • Describe the strategy of defining the IAG offer 
  • Demonstrate the planned and actual impact upon the client group/s 
  • Demonstrate how review and evaluation has shaped the IAG offer 
  • Describe how the matrix Standard has delivered results/changes that may not otherwise have been realised 

The Families First Quality Award for defining, delivering, and improving the

Information for Families

In recognition of an organisation committed to the delivery of high–quality information, advice and guidance that makes a difference to the client group/s they work with. 

This category is open to organisations holding one of Families First Quality Awards.

Applications are likely to: 

  • Describe how they go beyond statutory requirements in the provision of information to families 
  • Demonstrate innovative ways of working 
  • Demonstrate the impact on families 
  • Describe how the Families First Quality Award has delivered results/changes that may not otherwise have been realised 

The Excellence in Care Framework Award for defining, delivering and improving

The Care

provided to residents / customers / service users.​

In recognition of an organisation committed to continually improving the care
provision, which makes a difference to stakeholders, for example; residents / customers / service users and family members / parents / guardians.

This category is open to organisations holding Excellence in Care Framework Award

Applications are likely to: 

  • Define ‘’Excellence in Care’ for the establishment, which is displayed and
    included in documents for stakeholders
  • Demonstrate the planned and actual impact of providing Excellence in Care for
    stakeholders and the Establishment
  • Demonstrate how stakeholders influence the design and improvements to
    providing Excellence in Care
  • Demonstrate how the Establishment reviews and evaluates the service, which
    has resulted in improving the provision of care
  • Describe how the Excellence in Care Framework has delivered results /
    changes that may not otherwise have been realised.

winners 2022

Using Standards to Improve Performance

Winner

The Student Hub University of East London

Using Standards To Support Change

Winner

Independent Office for Police Conduct
(IOPC)

Customer Service Excellence


Building A Customer Focused Organisation

Winner

Link Contracting

Customer Service Excellence


Maintaining A Customer-Focused Organisation

Commendation

Reed in Partnership

Customer Service Excellence


Maintaining A Customer-Focused Organisation

Winner 1

University Of The Arts London

Customer Service Excellence


Maintaining A Customer-Focused Organisation

Winner 2

Independent Office for Police Conduct
 (IOPC)

Merlin Standard Award

Effective Partnership Working Maintained and Continuously Improving

Winner

The Shaw Trust

Family First Quality Award

For Family Information Services

Winner

City of York Council

Family First Quality Award

For Schools

Winner

Fountains High School

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