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The matrix Standard

The matrix Standard is the unique quality standard for organisations to assess and measure their advice and support services, which ultimately supports individuals in their choice of career, learning, work and life goals.

The matrix Standard is the unique quality framework for the effective delivery of information, advice and/or guidance on learning and work.  It promotes the delivery of high quality information, advice and/or guidance by ensuring organisations review, evaluate and develop their service; encourage the take up of professionally recognised qualifications and the continuous professional development of their staff.

The Standard consists of four elements that fit around your organisation’s business themes.  These four elements are:

1 Leadership and Management

2 Resources

3 Service Delivery

4 Continuous Quality Improvement

Any organisation which manages, administers and delivers an information, advice, support and/or guidance service to support individuals in their choice of career, learning, work and life goals can become accredited to the matrix Standard.  It does not matter whether the service or services are delivered face-to-face, through training, learning, remotely, or through a website.

Organisations that have benefited from working with the Standard include Training Providers, Universities, Further/Higher Education Colleges, Schools and Academies, Sole Traders, Next Step Providers, Voluntary and Community Organisations and Private Businesses.

http://matrixstandard.com

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The following are key terms used throughout the matrix Standard:

The Organisation
This refers to the body which manages, administers and delivers the service and has applied for initial accreditation or accreditation review against the matrix Standard.

The Service
This is the information, advice, and/or guidance provided by the organisation to support individuals in their choice of career, learning, work and life goals.

Clients
This refers to people who access the service, whether they are employees of the organisation or external users of the service.

Upcoming Events

september

27sep(sep 27)1:30 pm(sep 27)1:30 pmCustomer Service Excellence Awareness SessionManchester

october

11oct(oct 11)1:30 pm(oct 11)1:30 pmCustomer Service Excellence Awareness SessionNewcastle

25oct(oct 25)1:30 pm(oct 25)1:30 pmCustomer Service Excellence Awareness SessionBristol

november

08nov(nov 8)1:30 pm(nov 8)1:30 pmCustomer Service Excellence Awareness SessionLondon

22nov(nov 22)1:30 pm(nov 22)1:30 pmCustomer Service Excellence Awareness SessionNottingham

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Our Tweets
RT @csestandard: Start the journey to #csestandard #certification by looking at our 'Getting Started Pack'; https://t.co/pVGxqNnAQS #Friday…17 hours
RT @merlinstandard: Start the journey to #merlinstandard #accreditation by using the #advisory service available; https://t.co/ShZEQKdeFw #…17 hours
RT @CollegeNELondon: CONEL re-accredited with @matrix_standard for student support https://t.co/iIi7KG4AEx https://t.co/d5QTYkkbrc17 hours
Contact

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Grantham,
Lincolnshire,
NG31 0EL

t: 020 3880 5059
e: info@assessmentservices.com

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