Book Your AssessmentClick Here

The matrix Standard

The matrix Standard is the unique quality standard for organisations to assess and measure their advice and support services, which ultimately supports individuals in their choice of career, learning, work and life goals.

The matrix Standard is the unique quality framework for the effective delivery of information, advice and/or guidance on learning and work.  It promotes the delivery of high quality information, advice and/or guidance by ensuring organisations review, evaluate and develop their service; encourage the take up of professionally recognised qualifications and the continuous professional development of their staff.

The Standard consists of four elements that fit around your organisation’s business themes.  These four elements are:

1 Leadership and Management

2 Resources

3 Service Delivery

4 Continuous Quality Improvement

Any organisation which manages, administers and delivers an information, advice, support and/or guidance service to support individuals in their choice of career, learning, work and life goals can become accredited to the matrix Standard.  It does not matter whether the service or services are delivered face-to-face, through training, learning, remotely, or through a website.

Organisations that have benefited from working with the Standard include Training Providers, Universities, Further/Higher Education Colleges, Schools and Academies, Sole Traders, Next Step Providers, Voluntary and Community Organisations and Private Businesses.

lady keyboard
The following are key terms used throughout the matrix Standard:

The Organisation
This refers to the body which manages, administers and delivers the service and has applied for initial accreditation or accreditation review against the matrix Standard.

The Service
This is the information, advice, and/or guidance provided by the organisation to support individuals in their choice of career, learning, work and life goals.

This refers to people who access the service, whether they are employees of the organisation or external users of the service.

Upcoming Events


13sep(sep 13)1:30 pm(sep 13)1:30 pmCustomer Service Excellence Awareness SessionEdinburgh

27sep(sep 27)1:30 pm(sep 27)1:30 pmCustomer Service Excellence Awareness SessionManchester


11oct(oct 11)1:30 pm(oct 11)1:30 pmCustomer Service Excellence Awareness SessionNewcastle


08nov(nov 8)1:30 pm(nov 8)1:30 pmCustomer Service Excellence Awareness SessionLondon

22nov(nov 22)1:30 pm(nov 22)1:30 pmCustomer Service Excellence Awareness SessionNottingham


Our Tweets
@assessmentserve offers a #boutique assessment service that #cares, is #professional and gives #value for money; hours
RT @csestandard: Our #CustomerService, @csestandard awareness session is coming to #Edinburgh, get #MondayMotivation and sin up now; https:…24 hours
RT @merlinstandard: We have #merlinstandard Lead Assessors to take you through the Standard, contact us now to discuss #assessment; https:/…24 hours

PO Box 14,
NG31 0EL

t: 020 3880 5059