learning from experience
The English Football League Trust supports grassroots football through England. Having a supply chain, EFL felt that the Merlin Standard gave them the structure and recognition they needed.
University of the Arts London, Library Services has achieved the Customer Service Excellence standard. The library services operates over 6 sites and provides students with support in their studies and beyond.
About York Family Information Service York Family Information Service sits within the City of York Council’s Customer and Communities directorate in the Communities and Prevention
Why did you wish to achieve the Customer Service Excellence Standard? We were initially made aware of the Customer Service Excellence (CSE) Standard by Simon
Why did you wish to achieve the Customer Service Excellence Standard? We were already aware that we delivered great CS but we wanted to formalise
Why did you wish to achieve the Customer Service Excellence Standard? Our company values are 100% Safe, Right First Time, Complete On-Time, Develop Our People
In this case study the University of Huddersfield (Legal Office) outline why they wanted to achieve the CSE standard, what an impact it has had on their department, and why they chose Assessment Services for their assessment process.
About Your Organisation Wrexham Family Information Service (WFIS) is part of Wrexham County Borough Council and sits in the Children’s Social Care department in the
NTU – Student Services Centre Case Study The Student Services Centre (SSC) at Nottingham Trent University (NTU) is the one-stop shop for general enquiries and
Goldsmiths, University of London Case Study The Student Experience Directorate at Goldsmiths, University of London has been working with Excellence Squared / Assessment Services for
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